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- Tasks: Coordinate customer service, process orders, and manage customer concerns with a focus on satisfaction.
- Company: Join Crane Building Services, a company that values fairness and diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong customer service background and excellent time management skills.
- Other info: Dynamic team environment with a commitment to inclusion and diversity.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking to recruit two Inside Sales Administrators to join our Ipswich team. Reporting to the Customer Service Supervisor, the Inside Sales Administrator serves as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation providing pricing and quotations.
Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre. Using the company’s QAD system and generated reports proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners. Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution. Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
The successful candidates will have a strong background in customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. High levels of drive in combination with a passion for delivering excellent customer service are essential for the successful delivery of these roles.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Administrator in Suffolk employer: Crane Building Services & Utilities
Contact Detail:
Crane Building Services & Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you handle customer concerns and manage priorities.
✨Tip Number 3
Show off your skills! If you’ve got experience with order processing or customer management software, make sure to highlight that in conversations. We love candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Crane Building Services and Utilities.
We think you need these skills to ace Customer Service Administrator in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience in customer service and any technical knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Initiative: In your application, don’t forget to mention times when you've taken the initiative in previous roles. We value self-starters who can manage their time effectively and prioritise tasks, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crane Building Services & Utilities
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to order processing and handling customer concerns. Be ready to discuss how you've successfully resolved issues in the past, as this will show your potential employer that you can put the customer front and centre.
✨Familiarise Yourself with Relevant Software
Since the role involves using specific systems like QAD and Customer Concerns Software, it’s a good idea to get acquainted with these tools. If you have experience with similar software, be prepared to share examples of how you used them to improve efficiency or customer satisfaction.
✨Demonstrate Your Initiative
The job requires someone who can work independently and manage their time effectively. Think of instances where you took the initiative to solve a problem or streamline a process. Sharing these stories will highlight your proactive approach and ability to prioritise tasks.
✨Show Your Passion for Customer Service
Employers love candidates who are genuinely passionate about delivering excellent customer service. Prepare to discuss what motivates you in this field and how you’ve gone above and beyond for customers in previous roles. This will help convey your drive and commitment to the role.
