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- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join Crane Co., a historic and innovative leader in flow control solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong customer service skills and ability to work independently.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking to recruit two Inside Sales Administrators to join our Ipswich team. Reporting to the Customer Service Supervisor, the Inside Sales Administrator serves as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow-up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.
Responsibilities include:
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries.
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
The successful candidates will have a strong background in customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. High levels of drive in combination with a passion for delivering excellent customer service are essential for the successful delivery of these roles.
Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Administrator in Ipswich employer: Crane Building Services & Utilities
Contact Detail:
Crane Building Services & Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Crane Building Services and Utilities, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or customer complaints. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Crane!
We think you need these skills to ace Customer Service Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in customer service and any technical knowledge you have, as this will show us you're a great fit for the position.
Showcase Your Skills: We want to see your excellent time management and prioritisation skills in action! Use specific examples from your past roles to demonstrate how you've successfully handled customer enquiries or resolved issues efficiently.
Be Personable: Remember, we're looking for someone who can deliver world-class customer service. Let your personality shine through in your application. A friendly tone can go a long way in making a positive impression!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. This helps us keep track of all applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Crane Building Services & Utilities
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle inquiries, complaints, and technical questions. Be ready to share examples from your past experiences that highlight your ability to provide excellent service.
✨Familiarise Yourself with QAD
Since the role involves using the QAD system for order processing, it’s a good idea to familiarise yourself with it beforehand. If you have experience with similar systems, be prepared to discuss how you adapted to new software in the past.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you resolved customer issues effectively. During the interview, articulate your thought process and the steps you took to ensure customer satisfaction. This will demonstrate your initiative and ability to manage challenges.
✨Emphasise Team Collaboration
The role requires liaising with various departments, so highlight your teamwork skills. Share examples of how you've successfully collaborated with others to achieve common goals, especially in high-pressure situations.
