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- Tasks: Join our Supply Chain team as a Customer Service Representative, handling orders and customer queries.
- Company: Crane Co. is a historic, innovative company in engineered flow control solutions since 1855.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values integrity, diversity, and excellent customer service.
- Qualifications: Minimum 2 years in a telephone-based customer service role, ideally with technical products.
- Other info: We welcome diverse backgrounds and experiences to enhance our team.
The predicted salary is between 24000 - 36000 £ per year.
We have an opportunity at our Ipswich site for an additional Customer Service Representative to join the Supply Chain team. Reporting to the Supply Chain Manager, the Customer Service Representative will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world class level customer service to all internal and external customers.
Responsibilities include:
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries.
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
The successful candidate will have a minimum of 2 years in a telephone-based customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy fast paced work environment.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Representative employer: Crane Building Services & Utilities
Contact Detail:
Crane Building Services & Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the QAD system, as it's crucial for processing customer orders. Understanding how to navigate this software will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your technical product knowledge related to HVAC and utility sectors. Being able to discuss these topics confidently will demonstrate your commitment and suitability for the role.
✨Tip Number 3
Prepare examples of how you've handled customer concerns in previous roles. Highlighting your problem-solving skills and ability to maintain excellent customer service under pressure will impress the hiring team.
✨Tip Number 4
Showcase your time management and prioritisation skills by discussing specific instances where you've successfully managed multiple tasks. This is key in a fast-paced environment like the one at Crane Co.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experience, especially in telephone-based customer service roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service, particularly any technical product knowledge. Mention specific examples where you successfully handled customer enquiries or resolved issues.
Showcase Your Skills: Demonstrate your time management and prioritisation skills in your application. Provide examples of how you've worked independently in a fast-paced environment and maintained high levels of customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for delivering excellent customer service. Use this opportunity to express your understanding of Crane Co.'s values and how you align with their commitment to integrity and customer focus.
How to prepare for a job interview at Crane Building Services & Utilities
✨Know the Company
Before your interview, take some time to research Crane Co. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and ensured customer satisfaction, as these are crucial for the role.
✨Familiarise Yourself with QAD System
Since the role involves using the QAD system for order processing, it would be beneficial to familiarise yourself with it beforehand. If you have experience with similar systems, be prepared to discuss that and how it can translate to this role.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the team, the challenges they face, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
