Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Representative, handling orders and customer queries daily.
- Company: Crane Co. is a historic, innovative company in flow control solutions with a commitment to integrity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a focus on inclusion and diversity.
- Why this job: Be part of a supportive culture that values customer service excellence and personal initiative.
- Qualifications: Must have 2 years in a phone-based customer service role, ideally with technical products.
- Other info: We're looking for passionate individuals ready to make a difference in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
We have an opportunity at our Ipswich site for an additional Customer Service Representative to join the Supply Chain team. Reporting to the Supply Chain Manager, the Customer Service Representative will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world class level of customer service to all internal and external customers.
Responsibilities include:
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries.
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
The successful candidate will have a minimum of 2 years in a telephone-based customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy fast-paced work environment.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Representative employer: Crane Building Services & Utilities
Contact Detail:
Crane Building Services & Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our QAD system and the specific processes we use for order management. Understanding how to navigate this software will give you a significant advantage during the interview, as it shows your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your technical product knowledge related to HVAC and utility sectors. Being able to discuss our products confidently will demonstrate your commitment to providing excellent customer service and your ability to handle technical enquiries effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed customer concerns in previous roles. Highlighting your problem-solving skills and ability to prioritise tasks in a busy environment will resonate well with our team, as these are key aspects of the role.
✨Tip Number 4
Showcase your passion for customer service by researching Crane Co.'s values and history. Being able to articulate how your personal values align with ours will help you stand out as a candidate who truly understands and embodies our company culture.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experience, especially in telephone-based customer service roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service, particularly with technical products. Mention specific examples where you successfully handled customer enquiries or resolved issues.
Showcase Your Skills: Demonstrate your time management and prioritisation skills in your application. Provide examples of how you've worked independently in a fast-paced environment and delivered excellent customer service.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention Crane Co.'s values and how they resonate with your own work ethic and approach to customer service.
How to prepare for a job interview at Crane Building Services & Utilities
✨Know the Company
Before your interview, take some time to research Crane Co. and its history. Understanding their values, especially their commitment to honesty and fairness, will help you align your answers with what they stand for.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that showcase your ability to handle customer enquiries effectively. Highlight situations where you resolved issues or improved customer satisfaction, as this role is all about delivering excellent service.
✨Familiarise Yourself with QAD System
Since the role involves using the QAD system for order processing, it would be beneficial to familiarise yourself with similar systems or processes. If you have experience with any order management software, be ready to discuss it.
✨Showcase Your Initiative
The job requires someone who can work independently and manage their time well. Be prepared to discuss how you've taken initiative in past roles, whether it's improving a process or handling a challenging situation without direct supervision.
