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- Tasks: Join our team as a Customer Service Administrator, handling orders and customer queries daily.
- Company: Crane Co. is a historic, innovative company focused on engineered flow control solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values diversity and excellent customer service.
- Qualifications: 2 years in a customer service role, ideally with technical products; strong initiative and time management skills required.
- Other info: We're committed to inclusion and welcome diverse backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
We have an opportunity at our Ipswich site for 2 Inside Sales Administrators to join the Supply Chain team in a share arrangement. Reporting to the Supply Chain Manager, the Inside Sales Administrator serves as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting, delivering a world class level of customer service to all internal and external customers.
Responsibilities include:
- Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries.
- Accurately inputting customer orders into QAD; providing pricing and quotations.
- Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
- Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
- Using the defined channels for progressing improved due dates for specific order lines, expediting orders with our Supply Chain and our Value Streams/Planners.
- Liaising with our shipping departments to arrange airfreight/DHL carrier shipments if requested by customer or external sales teams and agreed by the business in advance.
- Assisting our Finance team in their efforts to reduce the number of outstanding invoices held by customers and waiting for discrepancy resolution.
- Using the defined channels ensuring that any leads on new projects or customer requirements are raised at the appropriate level or actioned as appropriate.
The successful candidate will have a minimum of 2 years in a telephone-based customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must possess a high level of drive combined with a passion for delivering excellent customer service and have experience of working in a very busy fast-paced work environment.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
Customer Service Administrators employer: Crane Building Services & Utilities
Contact Detail:
Crane Building Services & Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrators
✨Tip Number 1
Familiarise yourself with the QAD system, as it's crucial for processing customer orders. If you can demonstrate your understanding of this software during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your technical product knowledge related to HVAC and utility sectors. Being able to discuss specific products and their applications will impress the hiring team and show your commitment to delivering excellent customer service.
✨Tip Number 3
Prepare examples of how you've handled customer concerns in previous roles. Highlighting your problem-solving skills and ability to maintain a positive customer experience under pressure will resonate well with the interviewers.
✨Tip Number 4
Research Crane Co.'s history and values, especially their commitment to integrity and customer service. Showing that you align with their mission will help you stand out as a candidate who truly fits their company culture.
We think you need these skills to ace Customer Service Administrators
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant experience, especially in telephone-based customer service roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service, particularly any technical product knowledge. Mention specific examples where you successfully handled customer enquiries or resolved issues.
Showcase Your Skills: Demonstrate your time management and prioritisation skills in your application. Provide examples of how you've worked efficiently in a fast-paced environment and how you’ve delivered excellent customer service.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and mention how your values align with Crane Co.'s commitment to integrity and customer service.
How to prepare for a job interview at Crane Building Services & Utilities
✨Know the Company
Before your interview, take some time to research Crane Co. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled customer inquiries, resolved issues, and ensured customer satisfaction.
✨Familiarise Yourself with QAD System
If you have experience with order processing systems like QAD, make sure to mention it. If not, do a bit of research on how such systems work and be ready to discuss how you can quickly learn and adapt to new software.
✨Showcase Your Initiative and Time Management
The job requires someone who can work independently and manage their time effectively. Prepare to give examples of how you've successfully prioritised tasks in a busy environment and taken initiative to solve problems.
