Accounts Receivable Specialist in Basingstoke

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a c$2 billion dollar business with over 5,000 associates.

As part of our growth we are looking for an Accounts Receivable Specialist - where you will be a key influential member of the global Finance team.

Position Summary & Objective

The AR Specialist supports global O2C operations by executing end-to-end accounts receivable processes across regions and time zones. The role drives accurate billing, timely cash application, proactive collections, dispute resolution, credit governance, and period-end close activities while maintaining strong internal controls (SOX where applicable), audit readiness, and customer experience standards. Work is performed in a standardized Shared Services model with measurable KPIs and continuous improvement outcomes.

Essential Functions Performed by the Position

• Generate and validate customer invoices, credit/debit memos, and adjustments per contract terms, Incoterms, taxes (VAT/GST/withholding), and revenue recognition guardrails.
• Maintain customer account records; ensure accurate aging, unapplied cash, and reconciliation of sub-ledger to GL at close.
• Post and reconcile receipts from lockbox/ACH/wires/cards; resolve short-pays, over-pays, and unidentified receipts promptly.
• Prepare bank deposit support and ensure daily cash posting SLAs are met; clear suspense/unapplied cash within targets.
• Execute dunning cycles, contact strategies, and payment plans; document call notes and commitments.
• Investigate and resolve disputes/deductions in partnership with Sales, Customer Service, Logistics, and Billing; perform root-cause analysis to prevent recurrence.
• Support credit limit reviews, new account onboarding, KYC/insurer documentation, and master-data integrity; uphold segregation-of-duties and approval workflows.
• Operate and evidence key SOX/O2C controls (e.g., customer master change review, revenue/AR controls, reconciliations, access and approvals).
• Maintain SOPs/desk procedures; provide timely artifacts for internal/external audits and support remediation plans.
• Prepare weekly/monthly AR dashboards (aging, promises-to-pay, dispute status) and management commentary.
• Track and improve KPIs: DSO, Collections Effectiveness Index (CEI), % Current AR, Unapplied Cash, Auto-match rate, Dispute Cycle Time, Bad-Debt Write-offs.
• Provide coverage across time zones; deliver professional, timely customer communications in English and additional languages where applicable.
• Follow Shared Services playbooks; contribute to transitions/migrations and process standardization/harmonization across sites.
• Identify automation opportunities (e-invoicing, statement automation, workflow); run Kaizen actions to reduce disputes and cycle times.
• Partner with IT/Finance on ERP enhancements and data quality.

Key Performance Indicators (KPIs)

• % Current AR and % >90 days
• Unapplied cash aged >7 days
• Auto-match rate for cash application
• Dispute resolution cycle time and recurrence rate
• Bad-debt write-off ratio vs. policy

Position Qualifications

• Education: High school diploma required, AA or BA preferred.
• Experience: 4+ years of Accounts Receivable experience.
• NetSuite, SAP and SAGE/MASS experience preferred.
• Must have collection experience and be able to deal directly with the customers.
• Experience in a Software/SaaS environment.
• Background in credit analysis, working with credit models and D&B analysis.
• Contract to invoice analysis experience.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.