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- Tasks: Lead and manage key accounts, ensuring exceptional service and performance.
- Company: A high-growth eCom marketing agency with an exciting portfolio of brands.
- Benefits: Flexible working, competitive salary, commission scheme, and career progression opportunities.
- Other info: Work in a hybrid environment with a focus on professional development.
- Why this job: Join a dynamic team and make a real impact in the eCommerce space.
- Qualifications: Experience in account management or CRM, especially with eCommerce brands.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They have a small but growing team and are now hiring for a brand new role, a Strategic Account Manager, to lead and manage their high‑tier clients. This role will suit experienced Account Managers/CRM Managers who have worked with scaling eCommerce brands and there is high‑growth potential in the role!
About the Role:
- Strategic lead for 4-5 key accounts within the agency.
- Build strong relationships and be your clients' key POC, ensuring exceptional service and performance.
- Project manage and delegate to a small creative & implementation team.
- Report back to your clients on person and strategy and lead the communication.
- Work closely with third‑party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
- Attend and host workshops to upskill CRM Managers, Heads of CRM etc.
About You:
- Experienced Account Manager or CRM Manager.
- eCommerce experience is essential.
- Agency experience is preferred but also open to client side.
- +2 years experience working with Klaviyo or other ESPs.
- Strong relationship building skills/client management experience.
- Worked with medium‑large clients, turning over £10‑£100m.
Commission scheme based on client retention. Apple Mac Laptop. Career progression opportunities. Flexible working environment - 1-2 days in office.
If you are interested in this role, apply now or send your CV directly to laura@cranberrypanda.co.uk.
Strategic Account Manager (Retention) - eCom Marketing Agency employer: Cranberry Panda
Contact Detail:
Cranberry Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager (Retention) - eCom Marketing Agency
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space and let them know you're on the hunt for a Strategic Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've successfully managed accounts or improved retention strategies. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Prepare for interviews by researching the agency's clients and their retention strategies. This shows that you're genuinely interested and gives you a chance to suggest ideas based on your experience. Plus, it’ll make you look super knowledgeable!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities, and applying directly can sometimes give you an edge. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Strategic Account Manager (Retention) - eCom Marketing Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience with eCommerce brands and any relevant CRM tools like Klaviyo. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retention marketing and how you can bring value to our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage high-tier clients and drive retention. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cranberry Panda
✨Know Your Clients Inside Out
Before the interview, research the agency's key clients and their eCommerce strategies. Understand their retention marketing approaches and be ready to discuss how you can enhance these relationships. This shows your genuine interest and readiness to contribute.
✨Showcase Your Project Management Skills
Be prepared to share specific examples of how you've successfully managed projects in the past. Highlight your experience with delegation and leading teams, as this role requires strong project management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Tools
Since the role involves working with tools like Klaviyo and Google Analytics, brush up on your knowledge of these platforms. Be ready to discuss how you've used them in previous roles to analyse performance and drive results. This will demonstrate your technical proficiency.
✨Prepare for Relationship-Building Questions
Expect questions about how you build and maintain client relationships. Think of examples where you've turned around a challenging client situation or enhanced client satisfaction. This is crucial for a Strategic Account Manager, so make sure your answers reflect your interpersonal skills.