Head of Digital Operations | Retail

Head of Digital Operations | Retail

London/Hybrid (2 office days per week, with some UK travel)

£70-90k + bonus

This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.

Why should you join?

• An international business who are performing well online and continue to heavily invest in digital growth and transformation.
• Work with an exceptional Digital Director, acting as his right hand man to drive digital operations, working collaboratively with multiple business functions and teams.
• Be part of some very exciting initiatives, projects and launches.
• A values driven business, who foster inclusivity and employee wellbeing.
• Flexible working culture with 2 office days per week, and some fantastic benefits.

The Role

You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.

• Define and lead the digital operations and campaign activation strategy.
• Oversee planning, execution, and optimisation of web and app campaigns.
• Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
• Performance & Reporting.
• Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Build, manage and develop a high performing Digital Campaign and Operations team.

You

This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:

• Strong ecommerce & digital ops background.
• Experience in a large retail business (with a big digital presence) with a more complex org structure.
• Omnichannel experience is a must – website, mobile app, in store platforms.
• Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
• Strong grasp of forecasting, stock management & fulfilment readiness
• Proven ability to lead and scale high-performing digital and ops teams
• Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
• Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
• Data-driven, with experience turning insight into action and measurable results
• Track record of delivering complex campaigns in fast-paced retail or ecommerce settings

Benefits

• Bonus at 20%
• Employee discount at 25% and product allowance.
• Pension company contribution up to 5% employee matched through Standard life
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care single cover
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme