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- Tasks: Lead and manage high-tier email clients for a growing retention marketing agency.
- Company: Join a dynamic agency specializing in retention strategies for eCommerce brands in the UK and US.
- Benefits: Enjoy flexible working, an Apple Mac laptop, and a training budget for your growth.
- Why this job: Be part of a high-growth team, build strong client relationships, and enhance your CRM skills.
- Qualifications: Must have eCommerce experience and advanced skills in Klaviyo and data analysis.
- Other info: Work hybrid with opportunities for career progression and personal development.
The predicted salary is between 44000 - 84000 £ per year.
Senior CRM Manager – Retention Marketing Agency (eCommerce brands)
London – Hybrid
£55,000 to £60,000
An exciting opportunity to join a scaling Retention Marketing Agency in London.
They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They are now hiring for a brand new role, a Senior CRM Manager, to lead and manage their high-tier email clients.
This role will suit experienced CRM Manager from an eCom brand or someone who has worked for an agency on their top tier email clients.
About the Role:
- Strategic lead for 4-5 key accounts within the agency
- Build strong relationships and be your clients key POC
- Project manage and delegate to a small creative & implementation team
- Report back to your clients on person and strategy and lead the communication
- Work closely with third-party software to analyse and report on performance
- Attend and host workshops to upskill CRM Managers
About You:
- eCommerce experience is essential
- Advanced Klaviyo experience
- Experience putting together advanced customer journeys for mid-tier+ brands
- Very comfortable with data analysis – Google Analytics, Klaviyo custom reports
- Strong relationship building skills/client management experience
- Experience managing brands turning over £10M annually or over 1M subscriber list
Benefits:
- Apple Mac Laptop
- Training & Development budget
- Career progression opportunities
- Flexible working environment – 2 days in office
Cranberry Panda | Senior CRM Manager employer: Cranberry Panda
Contact Detail:
Cranberry Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cranberry Panda | Senior CRM Manager
✨Tip Number 1
Make sure to showcase your eCommerce experience prominently. Highlight specific projects where you've successfully managed CRM strategies for brands with significant turnover, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Demonstrate your advanced skills in Klaviyo by discussing any complex customer journeys you've created. This will show us that you have the hands-on experience needed to lead our high-tier email clients effectively.
✨Tip Number 3
Emphasize your data analysis capabilities. Be prepared to discuss how you've used tools like Google Analytics and Klaviyo custom reports to drive decisions and improve client performance in previous roles.
✨Tip Number 4
Focus on your relationship-building skills. Share examples of how you've successfully managed client relationships and acted as a key point of contact, as this is crucial for the Senior CRM Manager role.
We think you need these skills to ace Cranberry Panda | Senior CRM Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior CRM Manager position. Highlight the key responsibilities and required skills, such as eCommerce experience and advanced Klaviyo knowledge, to tailor your application accordingly.
Showcase Relevant Experience: In your CV and cover letter, emphasize your previous experience in CRM management, particularly with eCommerce brands or agencies. Provide specific examples of successful retention strategies you've implemented and how they benefited your clients.
Highlight Data Analysis Skills: Since the role requires strong data analysis capabilities, mention your proficiency with tools like Google Analytics and Klaviyo custom reports. Include any relevant metrics or results from past projects to demonstrate your analytical skills.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the agency's work with eCommerce brands. Mention why you are specifically interested in this role and how you can contribute to their success.
How to prepare for a job interview at Cranberry Panda
✨Showcase Your eCommerce Experience
Make sure to highlight your previous experience in eCommerce during the interview. Discuss specific projects where you successfully managed CRM strategies and how they contributed to retention and growth.
✨Demonstrate Advanced Klaviyo Knowledge
Prepare to discuss your advanced knowledge of Klaviyo. Be ready to share examples of customer journeys you've created and how they impacted client performance, as this is crucial for the role.
✨Emphasize Data Analysis Skills
Since data analysis is a key part of the job, come prepared with examples of how you've used Google Analytics or Klaviyo custom reports to drive decisions. This will show your analytical mindset and ability to leverage data effectively.
✨Build Rapport with Interviewers
As relationship building is essential for this role, focus on establishing a connection with your interviewers. Ask insightful questions about their clients and demonstrate your enthusiasm for working closely with them.
