Business Admin Apprentice in Cramlington

The Business Administration apprentice will support day-to-day administrative functions, helping the organisation run smoothly. They will provide efficient, professional support across the team while developing skills in communication, organisation, customer service and business systems.

Core Administrative Duties:

• Supporting with filing
• Data entry and updating business systems
• Managing incoming emails, calls, and customer enquiries
• Preparing and organising documents, reports or presentations
• Scheduling meetings, maintaining calendars and arranging appointments
• Assisting with minute-taking and distributing information
• Maintaining accurate records and ensuring information is up to date

Communication & Customer Service:

• Greeting and assisting visitors
• Providing customer support by phone, email or face‑to‑face
• Communicating professionally with internal and external stakeholders

Business Processes & Support:

• Supporting HR, finance, operations or project teams as required
• Monitoring stock levels, ordering supplies and maintaining inventories
• Upholding GDPR and confidentiality expectations
• Following organisational policies and procedures

IT & Systems:

• Using Microsoft Office and internal CRM/management systems
• Inputting, updating, and retrieving information
• Producing basic reports using templates or guidance

Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.

Training Outcome:

After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.

Skills Required:

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Customer care skills
• Enthusiasm
• Initiative
• IT skills
• Logical
• Number skills

Qualifications:

Essential - GCSE - Maths and English - 4-9

Course Information:

Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced

Working Arrangements:

Working Week: Monday to Friday
9.00am to 5.00pm
Expected Duration: 1 Year 6 Months
Training Provider: I & F LIMITED