Night Porter - Battle

Night Porter - Battle Job Description Night Porter Company: Crafted Reporting to: Room Divisions manager Salary: depending on experience Location: Powdermills Hotel, Battle Type: Full-Time, Part Time and Flexible positions available Were not hiring people to fill a seat or add to our headcount. Were hiring people to craft our culture, ethos and success. This is a big deal for us, and we know its a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. Together, well shape each others entire trajectory. That deserves thoughtfulness, empathy and respect. Its why this job description is deliberately detailed. We want you to know exactly what youre stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact youll have. Us Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex. More specifics will follow as planning and pieces fall into place. So, for now, heres the sentiment behind Crafted Its easy to get overwhelmed by life. To switch to autopilot and go through the motions. Were busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark. In short, Dr Evils stolen our mojo. We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in. Our aim is to create a network of connected destinations that people come back to again and again because its where they feel good about life. Somewhere to work on life, come together, and connect locally. You Crafteds culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able. As Night Porter, youll be an important part of the overnight team, supporting the Night Manager to keep the hotel safe, tidy, and ready for the next day. This role is practical and hands-on one moment you might be helping a guest with their luggage, the next unpacking deliveries or setting up spaces for the morning. Youll take pride in keeping the property secure, organised, and welcoming, while always being approachable and guest-focused. That said, Night Porter, your primary responsibilities will be to: Support the Night Manager with smooth overnight operations. Welcome and assist guests with check-ins, luggage, and requests. Carry out site walks, reporting maintenance or safety issues promptly. Unpack and organise deliveries, keeping storage areas neat and safe. Move stock, furniture, or equipment as required for daily operations. Assist with set-ups for events, meetings, or breakfast service. Ensure public spaces are clean, tidy, and guest-ready by morning. Handle basic administrative or reporting tasks under the Night Managers guidance. Maintain a visible presence in the hotel to reassure guests and deter disturbances. Support emergency procedures if required, following training and Night Manager direction. Were looking for someone with: Proven experience in hospitality. Calm and focused under pressure. Ability to work night shifts and weekends. Familiarity with fire, health & safety, and security procedures. Proactive, practical, and highly organised. Together We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original. To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no ones too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact. Three values well expect you to live by: Enjoy it: its still work, but if youre having fun then so are our guests. Its ok if youre humming behind the bar or moving with the music. Own it: whoever you are, and whatever your role, someones enjoyment is in your hands. Always keep an eye out. Improve it: ask for feedback (and dont be scared of what follows), and be curious. Well give you plenty of chances to learn and develop. Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.41bf1e1f-b16b-4260-a40a-17c77a06fd15