Revenue Manager in Brighton

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Crafted is a series of life-friendly hotels and clubs where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. Crafted at Powdermills in East Sussex opened in November 2025 as our first hotel, with several more planned in the coming years. Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able. As Revenue Manager, you’ll be the commercial lead managing all aspects of revenue strategy, pricing, and distribution. You’ll make sure every room, rate, and package is optimised to deliver strong performance. This is a role for someone commercially sharp and operationally savvy.

Your primary responsibilities will be to:

• Own and manage our Revenue Management System, ensuring rates, restrictions, and availability are optimised daily.
• Monitor competitor activity, market trends, and demand patterns to stay ahead of the curve.
• Forecast occupancy, ADR, RevPAR, and channel mix, producing accurate weekly, monthly, and annual reports for leadership.
• Collaborate with sales and marketing on targeted promotions, seasonal packages, and brand-aligned campaigns.
• Work with sales to ensure event and group bookings are priced carefully so they don’t dilute leisure rates or restrict peak night availability.
• Maximise performance across all distribution channels (direct, OTA, GDS, corporate accounts) and maintain a healthy channel mix.
• Conduct regular performance reviews and scenario planning to identify risks and opportunities.
• Support the annual budget process for room and ancillary revenues, providing data-driven recommendations.

We’re looking for someone with:

• Proven experience in hotel revenue management.
• Deep understanding of RMS (ideally IDeaS), PMS (ideally Mews) & OTAs.
• Strong analytical skills and ability to translate data into actionable insights.
• Experience producing and presenting commercial performance reports on a daily, weekly & monthly basis.
• A proactive, commercially minded approach with strong attention to detail.
• Excellent communication and influencing skills across teams.

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original. To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or too new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we’ll expect you to live by:

• Enjoy it: it’s still work, but if you’re having fun then so are our guests.
• Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands.
• Improve it: ask for feedback (and don’t be scared of what follows) and be curious.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.