Linen Porter in Battle

We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Us Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex. More specifics will follow as planning and pieces fall into place.

So, for now, here’s the sentiment behind Crafted… It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark. We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in. Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.

You Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able. We’re looking for an exceptional Linen Porter to join our team at Crafted. Reporting to the Head Housekeeper, you will play a vital role in ensuring our housekeeping operation runs smoothly across our large grounds. You will support the distribution, organisation, and movement of linen across multiple buildings, helping the team deliver beautifully presented spaces for every guest.

Primary Responsibilities

• Collecting, transporting, and organising clean and used linen across the grounds, including multiple buildings, cottages, and public areas.
• Ensuring all linen rooms, trolleys, and storage areas are well-stocked, tidy, and safely maintained.
• Supporting the housekeeping team by delivering linen, towels, and amenities where needed throughout the day.
• Monitoring linen levels and reporting shortages or issues to the Head Housekeeper.
• Assisting with loading, unloading, and sorting laundry deliveries.
• Helping maintain equipment and reporting any faults or repairs required.
• Ensuring all handling of linen, chemicals, and equipment follows health and safety standards.
• Providing support during busy periods, including helping with room or public area tasks when required.
• Upholding a professional, polite, and helpful attitude with colleagues and guests at all times.

Qualifications

• Previous experience in a housekeeping or porter role (preferred but not essential).
• Strong organisational skills and the ability to manage linen across a wide and varied estate.
• Good physical fitness, as the role involves lifting, moving, and transporting linen throughout the property.
• A positive attitude, reliability, and a strong sense of teamwork.
• The ability to work independently and take initiative.
• An understanding of health and safety best practices.
• Flexibility to work shifts, including weekends and bank holidays.

Three values we’ll expect you to live by:

• Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
• Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
• Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values. Together we hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original. To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or too new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Contact Details: careers@staycrafted.com