Assistant Manager

Salary Range Inc Service: £30,000 p/a plus service charge

Location: Crafted at Powdermills

Type: We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like. Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.

Us Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex. More specifics will follow as planning and pieces fall into place.

Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able. This is a hands-on, on-the-floor role that supports the day-to-day across multiple outlets from pub to restaurant, events to the Green Room bar. The Assistant Manager acts as a flexible lead across service periods, supporting the team, solving problems, and making sure things run smoothly. It’s perfect for someone who’s confident across food and drink, thrives in service, and wants to grow in a dynamic, multi-outlet environment.

Responsibilities

• Support the daily running of multiple spaces including the pub, restaurant, and bar
• Step in to lead shifts in the absence of outlet managers
• Open and close outlets, ensuring all SOPs and service standards are upheld
• Coach and support junior team members on the floor
• Support smooth guest experiences: problem-solving, pace-setting, and jumping in where needed
• Manage floorplans, section assignments, and flow of service
• Communicate with the kitchen, bar, and host teams to ensure coordination across outlets
• Handle guest feedback calmly and constructively in the moment
• Ensure compliance with all health, safety, and licensing requirements

Qualifications

• Previous FOH supervisory or management experience in a busy, quality-led venue
• Great instincts for service and a presence that reassures both team and guests
• Flexibility to work across outlets and service styles (casual, restaurant, events)
• Calm, clear communication and good problem-solving under pressure
• A team player mindset: no ego, and happy to muck in wherever needed
• A desire to learn, grow, and step into more responsibility over time

Values

• Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
• Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
• Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.