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- Tasks: Lead the Front of House team to create amazing guest experiences.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with diverse brands.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts on hotels and dental insurance.
- Why this job: Be part of a vibrant team that celebrates unique venues and great social experiences.
- Qualifications: Must be 18+ with experience in hospitality and a passion for guest service.
- Other info: Opportunity for career development with award-winning programs.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Team Leader – West Midlands Location- Hogshead Front of House Team Leader We are looking for experienced Front of House Team Leaders and supervisors who know how to be great team players and have a real passion to create an amazing guest experience at Hogshead. Our Front of House Team Leaders support, coach and mentor the team to ensure business success. Can you… Support the management team and work together to create and deliver your vision Ensure standards and compliance are continuous in the manager’s absence Create a welcoming atmosphere for our guests To be considered for the Front of House Team Leader position at Hogshead you must be 18 or over as the roles involves the sale of alcohol. A little bit about us… At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Hogshead, in the heart of Wolverhampton. We champion excellent Craft IPA’s and Sours and celebrate fantastic cask ale with 10 pumps, meaning there’s something for every taste. We don’t just stop there, as we continue our shrine to pints with premium lagers, ciders both flavoured and traditional, and bottled and canned craft beers. We also love crafted gins, 2-4-1 cocktails, and a great range of soft drinks for those guests taking it easy. We have an extensive food menu that is all about tapas, pizza, burgers, and an excellent vegan range. What’s in it for you? Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders VIP entry to our Pubs and Bars Stonegate Hotel Discounts Flexible working David Lloyd Corporate Discount Rates Discounted Dental Insurance Wagestream – Early access to your earned wages Award winning development programmes At Stonegate Group, we’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Hogshead directly.
Front of House Team Leader - West Midlands employer: Crafted Social
Contact Detail:
Crafted Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - West Midlands
✨Tip Number 1
Familiarize yourself with the Hogshead brand and its unique offerings. Understanding their craft beers, cocktails, and food menu will help you engage confidently with guests and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supported and mentored a team in previous roles. Highlighting your ability to create a welcoming atmosphere will resonate well with the hiring team.
✨Tip Number 3
Research the local Wolverhampton area and understand the community's preferences for socializing. Being able to discuss how you can tailor the guest experience to meet these needs will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your knowledge of compliance and standards in the hospitality industry. Being able to articulate how you would maintain these standards in the manager's absence will demonstrate your readiness for the role.
We think you need these skills to ace Front of House Team Leader - West Midlands
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in supporting and mentoring teams, as well as your passion for creating an amazing guest experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in hospitality, particularly in front-of-house roles. Emphasize your leadership skills and any specific achievements that demonstrate your ability to create a welcoming atmosphere.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the unique identity of Hogshead and how you can contribute to its success.
Highlight Relevant Skills: In your application, make sure to highlight skills such as teamwork, communication, and customer service. Mention any experience with managing compliance and standards, especially in the absence of management.
How to prepare for a job interview at Crafted Social
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating amazing guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests had a memorable time.
✨Demonstrate Team Leadership Skills
Highlight your experience in supporting, coaching, and mentoring team members. Discuss how you foster a collaborative environment and how you handle challenges within a team setting.
✨Understand the Venue's Unique Identity
Research Hogshead and its offerings, including the craft beers and food menu. Be prepared to discuss how you can contribute to maintaining and enhancing the venue's unique atmosphere.
✨Prepare for Compliance and Standards Questions
Since the role involves ensuring standards and compliance, be ready to discuss your understanding of health and safety regulations, especially in the context of serving alcohol. Provide examples of how you've maintained these standards in previous positions.
