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- Tasks: Lead the Front of House team to create amazing guest experiences.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with diverse venues.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts on dental insurance.
- Why this job: Be part of a fun, inclusive environment with great opportunities for personal development.
- Qualifications: Must be 18+ with experience in hospitality and a passion for guest service.
- Other info: Engage with guests over sports, brunch, and late-night parties at The Junction Tap.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Team Leader – Surrey Location- The Junction Tap Front of House Team Leader We are looking for experienced Front of House Team Leaders and supervisors who know how to be great team players and have a real passion to create an amazing guest experience at The Junction Tap. Our Front of House Team Leaders support, coach and mentor the team to ensure business success. Can you… Support the management team and work together to create and deliver your vision Ensure standards and compliance are continuous in the manager’s absence Create a welcoming atmosphere for our guests To be considered for the Front of House Team Leader position at The Junction Tap you must be 18 or over as the roles involves the sale of alcohol. A little bit about us… At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. At the Junction Tap, we love fun! Our guests love how diverse and inclusive we are. We offer the best brunch in Woking during the daytime, before partying through the night with our DJ’s until late! We offer something for everyone, whether this be our 15 screens for sport, our pool tables, our craft beer range, or our late-night party. What\’s in it for you? Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders VIP entry to our Pubs and Bars Stonegate Hotel Discounts Flexible working David Lloyd Corporate Discount Rates Discounted Dental Insurance Wagestream – Early access to your earned wages Award winning development programmes At Stonegate Group, we\’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Junction Tap directly.
Front of House Team Leader - Surrey employer: Crafted Social
Contact Detail:
Crafted Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - Surrey
✨Tip Number 1
Familiarize yourself with The Junction Tap's unique atmosphere and offerings. Visit the venue if possible, engage with the staff, and understand what makes it special. This will help you speak authentically about your passion for creating an amazing guest experience during your interview.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully supported and mentored a team in previous roles. Be prepared to discuss your approach to maintaining high standards and compliance, especially in the absence of management.
✨Tip Number 3
Showcase your knowledge and enthusiasm for craft beers, cocktails, and sports. Being able to discuss current trends or popular drinks can demonstrate your genuine interest in the role and the venue's offerings, making you a more appealing candidate.
✨Tip Number 4
Emphasize your ability to create a welcoming atmosphere for guests. Think of ways you've done this in past positions and be ready to share those stories. This aligns perfectly with the values of The Junction Tap and will set you apart from other candidates.
We think you need these skills to ace Front of House Team Leader - Surrey
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in supporting and mentoring teams, as well as your ability to create a welcoming atmosphere for guests.
Tailor Your CV: Customize your CV to reflect your relevant experience in hospitality, particularly in front-of-house roles. Emphasize any leadership or supervisory positions you've held and your passion for guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've created great guest experiences in the past and how you align with the values of The Junction Tap.
Highlight Your Skills: In your application, be sure to highlight key skills such as teamwork, communication, and problem-solving. These are essential for a Front of House Team Leader and will help you stand out to the hiring team.
How to prepare for a job interview at Crafted Social
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating amazing guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests had a memorable time.
✨Demonstrate Team Leadership Skills
Highlight your experience in supporting, coaching, and mentoring team members. Discuss how you foster a collaborative environment and how you handle challenges within a team setting.
✨Understand the Venue's Unique Identity
Research The Junction Tap and its offerings. Be prepared to discuss how you can contribute to its unique atmosphere and how you would engage with the diverse range of guests.
✨Prepare for Situational Questions
Anticipate questions about how you would handle specific scenarios, such as managing a busy shift or resolving a guest complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
