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For Companies At a Glance
- Tasks: Lead the Front of House team to create amazing guest experiences.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with diverse brands.
- Benefits: Enjoy discounts, flexible working, and access to award-winning development programs.
- Why this job: Be part of a vibrant team that celebrates unique venues and great social experiences.
- Qualifications: Must be 18+ with experience in hospitality and a passion for guest service.
- Other info: Engage with guests over sports, food, and drinks in a lively atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Team Leader – Essex Location- The Merchant Front of House Team Leader We are looking for experienced Front of House Team Leaders and supervisors who know how to be great team players and have a real passion to create an amazing guest experience at The Merchant. Our Front of House Team Leaders support, coach and mentor the team to ensure business success. Can you… Support the management team and work together to create and deliver your vision Ensure standards and compliance are continuous in the manager’s absence Create a welcoming atmosphere for our guests To be considered for the Front of House Team Leader position at The Merchant you must be 18 or over as the roles involves the sale of alcohol. A little bit about us… At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. Our guests can enjoy a wide range of food and drink with us, including craft ales and quality wines. We show all the live sport and screen as many live events as we can, making our crafty bar the ultimate fan zone for all sports! We have amazing late-night DJ\’s on a Friday and Saturday and are the home for Brentwood sports. What\’s in it for you? Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders VIP entry to our Pubs and Bars Stonegate Hotel Discounts Flexible working David Lloyd Corporate Discount Rates Discounted Dental Insurance Wagestream – Early access to your earned wages Award winning development programmes At Stonegate Group, we\’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Merchant directly.
Front of House Team Leader - Essex employer: Crafted Social
Contact Detail:
Crafted Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - Essex
✨Tip Number 1
Familiarize yourself with The Merchant's unique identity and offerings. Understanding their menu, drink selections, and the atmosphere they create will help you demonstrate your passion for the role during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supported and mentored a team in previous roles. Highlighting your experience in creating a welcoming environment will resonate well with the hiring team.
✨Tip Number 3
Engage with the local community and stay updated on upcoming events at The Merchant. Being knowledgeable about local sports and entertainment can help you connect with guests and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss how you would maintain high standards and compliance in the absence of management. This shows that you are proactive and ready to take responsibility, which is crucial for a Front of House Team Leader.
We think you need these skills to ace Front of House Team Leader - Essex
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in supporting and mentoring teams, as well as your passion for creating an amazing guest experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in hospitality and leadership. Emphasize any previous roles where you created a welcoming atmosphere or ensured compliance with standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've contributed to team success and guest satisfaction in past positions.
Highlight Your Passion: In your application, express your passion for great beer, cocktails, and sports. Mention any relevant experiences that demonstrate your ability to engage confidently with guests and create memorable experiences.
How to prepare for a job interview at Crafted Social
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating an amazing guest experience. Share specific examples from your past roles where you went above and beyond to ensure guests had a memorable time.
✨Demonstrate Team Leadership Skills
Highlight your experience in supporting, coaching, and mentoring team members. Discuss how you have successfully led a team in the past and how you plan to foster a collaborative environment at The Merchant.
✨Understand the Venue's Unique Identity
Research The Merchant and its unique offerings. Be prepared to discuss how you can contribute to its identity and enhance the atmosphere for guests, especially during live sports events.
✨Prepare for Compliance and Standards Questions
Since the role involves ensuring compliance in the manager's absence, be ready to discuss your understanding of health and safety standards, as well as any relevant experience you have in maintaining these standards.
