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- Tasks: Deliver smooth, confident service and engage with guests in a lively atmosphere.
- Company: Crafted is a series of life-friendly hotels focused on wellbeing and connection.
- Benefits: Enjoy a fun work environment, opportunities for learning, and a collaborative team culture.
- Other info: We value teamwork over titles and encourage everyone to contribute their personality.
- Why this job: Join us to shape a unique guest experience while having fun and making an impact.
- Qualifications: Bring warmth, good humour, and a willingness to learn; availability for evenings and weekends is essential.
Job Description – Waiter
Company: Crafted
Reporting to: Restaurant Manager
Salary: £12.21 p/h plus Service Charge
Location: Crafted at Powdermills
Type:
We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.
Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.
More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.
We want service that feels easy, natural and confident and that starts with our waiters. Whether it’s a pub lunch, a long dinner, or a quick breakfast reset, this role is all about making people feel at home while keeping things moving. It’s ideal for someone who enjoys pace, takes pride in doing things properly, and genuinely likes looking after people.
That said, as a Head Host, your primary responsibilities will be to:
· Deliver smooth, confident service across the pub and restaurant
· Take orders, run food and drinks, and support the guest journey from start to finish
· Support the team by stepping in wherever needed — running, clearing, resetting
· Engage with guests with warmth and ease, matching the mood of the space
· Communicate clearly with chefs, runners and managers to keep things flowing
We’re looking for someone with:
· A natural sense of pace, warmth and good humour
· Confidence to learn on the job and ask questions
· Attention to detail and pride in delivering great service
· Availability for evenings, weekends and peak shifts
· A collaborative approach — happy to muck in and help out across the team
Together
We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
- Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
- Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
- Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.
F&B Waiter employer: Crafted at Powdermills
Contact Detail:
Crafted at Powdermills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Waiter
✨Tip Number 1
Familiarise yourself with Crafted's ethos and values. Understanding their focus on creating a warm, inclusive environment will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your personality! Crafted is looking for individuals who bring their true selves to work. Be genuine in your conversations and let your warmth and humour shine through.
✨Tip Number 3
Prepare to discuss your previous experiences in fast-paced environments. Highlight specific examples where you successfully engaged with guests and contributed to a positive atmosphere.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Be ready to ask questions and show that you're eager to improve your skills, as this aligns perfectly with Crafted's culture of continuous development.
We think you need these skills to ace F&B Waiter
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Crafted's ethos and values. Reflect on how your personality and work style align with their focus on inclusivity, teamwork, and a fun work environment.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like attention to detail, teamwork, and your ability to create a welcoming atmosphere for guests.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Crafted that resonate with you, such as their commitment to creating a comfortable environment for guests and staff.
Showcase Your Personality: In your application, let your personality shine through. Use a friendly tone and share anecdotes that demonstrate your warmth, humour, and ability to connect with others, as these traits are highly valued by Crafted.
How to prepare for a job interview at Crafted at Powdermills
✨Show Your Personality
This role is all about crafting a warm and inviting atmosphere, so let your personality shine through during the interview. Share anecdotes that highlight your sense of humour and how you connect with others.
✨Demonstrate Your Service Skills
Be prepared to discuss your previous experience in hospitality. Highlight specific examples where you provided excellent service, handled difficult situations, or went above and beyond for guests.
✨Emphasise Teamwork
Crafted values collaboration over titles. Talk about your experiences working in teams, how you support your colleagues, and your willingness to jump in wherever needed to ensure smooth service.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and values. Inquire about how they foster a fun work environment or how they encourage feedback and continuous learning among staff.