This is an independent, founder-led London branding agency, certified B Corp, and growing fast: 46 people and climbing, with a pipeline shifting from one-off projects toward six-month studio engagements.
That shift is why this role exists. The agency is deliberately separating relationship-led client leadership from project delivery. You won't be inheriting a fixed seat on an org chart; you are joining mid-build, with real influence over what these roles become.
The Role
You'll own client relationships and move them from managed to led. That means becoming a genuine extension of your clients' teams - the person with the context and the instinct to turn status calls into strategic conversations about where their business is heading.
You'll translate client needs into sharp briefs the creative team can act on, spot growth before it's obvious, and sit at the point where creative, commercial and client meet. Reporting into the leadership team shaping the new Client Partnerships function, the role is explicitly designed to build the commercial instinct that readies you for senior client leadership.
The Package
£50,000 - £60,000
Hybrid working: three days a week in the studio
Career coaching and personal training budgets; regular Lunch & Learn sessions
Private medical insurance, mental health support, nutrition and wellness coaching
Enhanced pension, in-house financial advisors, life insurance
Three-month sabbatical after four years, plus an annual day for giving back
Enhanced maternity, paternity and fertility support
The Person
You're in client services at a branding or design studio now - likely around account or client manager level - holding budgets, timelines and relationships day to day. You hold detail and the bigger picture at once; you ask the difficult question rather than smooth over it, and you're ready to move from running projects to leading relationships.
Senior Client Manager in London employer: Craft
As a leading digital agency, we pride ourselves on fostering a vibrant work culture that champions innovation, passion, and integrity. Our commitment to employee growth is evident through our supportive environment, where diverse talents collaborate to push creative boundaries. Located in a dynamic city, we offer competitive benefits including generous holiday allowances, private healthcare, and opportunities for professional development, making us an exceptional employer for those seeking meaningful and rewarding careers in digital design.
