At a Glance
- Tasks: Deliver top-notch customer service and engage with our vibrant community of spirit enthusiasts.
- Company: Join The Curious Drinker, a fun and adventurous spirits company.
- Benefits: Enjoy hybrid working, flexible hours, team socials, and staff discounts.
- Other info: Embrace a collaborative culture where your ideas truly matter.
- Why this job: Be part of a passionate team and explore the exciting world of craft spirits.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24960 - 30000 £ per year.
About Us
At The Curious Drinker, we’re friendly experts with a spirit for adventure. We’re here to take people on a journey through the wonderful world of quality spirits, the passionate people who craft them, and the hundreds of ways to enjoy them. You may have known us as Craft Gin Club — the UK’s leading gin subscription club — delivering discovery, delight and expertly curated experiences to tens of thousands of members across the UK every month. From rare and exclusive spirits to original cocktails, inspiring stories and unforgettable experiences, we exist to satisfy curiosity and bring people together through great drinks and even better moments. We’re ambitious, creative, fast-moving and collaborative. Above all, we believe work should be engaging, rewarding and enjoyable — just like the experiences we create for our members.
The Role
Our community of club members is at the heart of what we do, and this role offers the opportunity to play a key role in delivering a first-class customer experience. We are looking for someone who is available to work Monday to Friday and on weekends. Specific days and times required potentially varying month to month based on business needs.
What You’ll Be Doing
- Helping to maintain high levels of customer satisfaction
- Responding to inbound customer enquiries via email and live chat on our help desk software, answering questions and resolving problems
- Helping with some maintenance of social media channels and reviews
- Assisting with upcoming projects of providing a more proactive outbound customer service via phone and email
- Maintaining regular administrative tasks
- Assisting with outbound logistics
What We’re Looking For
We’d love to hear from you if you:
- Have previous customer service experience
- Understand the importance of delighting the customer
- Possess excellent communication skills, both written and verbal
- Are a problem solver
- Work well in a fast-paced environment and are able to work efficiently through high volume work
- Have a passion for learning more about the drinks industry, in particular craft producers
- Are self-motivated, enthusiastic, and able to work well as part of a small team in a busy environment
Skills & Experience
Essential
- Previous customer service experience
- Excellent communication skills, both written and verbal
- Strong analytical and problem-solving abilities
Desirable
- Experience with helpdesk platforms like Gorgias, Zendesk etc.
- Experience working in a high-growth or startup environment
- Passion for food & drink, hospitality or consumer brands
What It’s Like to Work Here
We’re building a team of curious, passionate and ambitious people who genuinely enjoy what they do. We move quickly, support each other and celebrate wins together. Here’s what you can expect:
- Hybrid working
- Flexible working hours
- Regular team socials and events
- Staff discount across our online store
- Monthly tastings and product experiences
- A collaborative and inclusive culture where your ideas matter
Diversity & Inclusion
At The Curious Drinker, we value diversity and welcome applicants from all backgrounds and experiences. We believe an inclusive workplace helps everyone thrive, and we’re committed to creating an environment where people feel respected, supported and empowered to do their best work.
Memberships Executive employer: Craft Gin Club
At The Curious Drinker, we pride ourselves on fostering a vibrant and inclusive work culture that encourages creativity and collaboration. As a Memberships Executive, you'll enjoy flexible working hours, hybrid options, and regular team socials, all while being part of a passionate team dedicated to delivering exceptional customer experiences in the exciting world of quality spirits. With opportunities for personal growth and a commitment to diversity, we ensure that every employee feels valued and empowered to contribute their unique ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Memberships Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Craft Gin Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Craft Gin Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Memberships Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Craft Gin Club:Your cover letter is your chance to shine! Tell us why you want to work at Craft Gin Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Craft Gin Club!
How to prepare for a job interview at Craft Gin Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
