At a Glance
- Tasks: Support service delivery and build relationships with customers and stakeholders.
- Company: Join Ericsson, a leader in telecommunications with a focus on innovation.
- Benefits: Receive training, mentoring, and a chance to grow your career in a dynamic environment.
- Other info: Diverse and inclusive workplace that values innovation and teamwork.
- Why this job: Kickstart your career in a collaborative team while tackling real-world challenges.
- Qualifications: Recent degree in relevant fields and strong communication skills.
The predicted salary is between 25650 - 31350 £ per year.
Our Exciting Opportunity
Are you a recent graduate looking to start your career in telecommunications and customer operations? Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.
You will:
- Support the team in delivering services to customers
- Build relationships with internal stakeholders and customers
- Participate in customer meetings and follow-up activities
- Help track service delivery activities and action items
- Learn how Service Level Agreements (SLAs) and customer contracts work
- Collaborate with local and global teams
- Identify and raise potential risks or issues to the team
- Learn Ericsson's tools, processes, and ways of working
To be successful in the role you have:
- A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
- Strong communication and interpersonal skills
- A customer-focused mindset
- Curiosity and willingness to learn
- Good problem-solving and organizational skills
- Ability to work collaboratively in a team environment
- Fluency in English, both written and spoken
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You'll be challenged, but you won’t be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.
Junior Service Delivery Manager in London employer: Cradlepoint
Ericsson is an exceptional employer for recent graduates looking to kickstart their careers in telecommunications and customer operations. With a strong focus on employee growth, you will receive comprehensive training and mentoring while working alongside a diverse team of innovators in Reading. Our inclusive work culture fosters collaboration and creativity, ensuring that you are well-equipped to tackle the challenges of service delivery management and make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Delivery Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cradlepoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cradlepoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Service Delivery Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cradlepoint:Your cover letter is your chance to shine! Tell us why you want to work at Cradlepoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cradlepoint!
How to prepare for a job interview at Cradlepoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
