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- Tasks: Support a team of cleaners and ensure top-notch guest experiences in a fast-paced environment.
- Company: Join the UK's leading specialist travel company focused on staycations and holiday rentals.
- Benefits: Earn £12.94/hour, enjoy 25 days holiday, travel discounts, and perks through Perkbox.
- Why this job: Perfect for those who love teamwork, customer service, and want to grow in the travel industry.
- Qualifications: Customer service experience preferred, but open to first-time applicants; must have a clean UK driving licence.
- Other info: Flexible part-time hours with opportunities for career development across Europe.
Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office. Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners, plus other 3rd party suppliers.
What will I be doing as a Travel Customer Services Consultant:
- This role is perfect for someone who thrives in a hands-on, fast-paced environment and enjoys building strong local teams that deliver exceptional service.
- Manage and support a team of third-party cleaners.
- Use data to drive quality, efficiency, and cost improvements.
Benefits of the Travel Customer Services Consultant role:
- ~£12.94 per hour
- ~25 hours a week, 9am - 5pm - Mon – Sat – You must be able to work Saturdays.
- ~25 days holidays plus bank holidays – pro rated.
- ~Access to travel discounts for you, friends, and family.
- ~Perkbox membership – enjoy shopping perks, discounts & treats.
- ~The company invests in your career growth with ample opportunities for development across Europe.
- ~Support via MetLife for personal wellbeing.
- ~Long service rewards and refer-a-friend bonuses.
What do I need to apply for the Travel Customer Services Consultant role:
- Ideally you will have experience of working within a customer services, housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
- A full, clean UK driving licence.
- High attention to detail and a passion for quality.
- Proactive and adaptable, with a creative approach to problem-solving.
- Confident using data to inform decisions.
For more information about this Travel Customer Service Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.
Travel Consultant - Full Training Provided employer: Cracking Travel Recruitment
Contact Detail:
Cracking Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Full Training Provided
✨Tip Number 1
Familiarise yourself with the local area and the specific properties managed by the company. This knowledge will help you build rapport with guests and suppliers, showcasing your commitment to providing excellent service.
✨Tip Number 2
Highlight any previous experience in customer service or team management during your conversations. Even if it's not directly related to travel, demonstrating your ability to manage relationships and ensure quality service is key.
✨Tip Number 3
Be prepared to discuss how you use data to drive improvements. Think of examples where you've made decisions based on data analysis, as this will show your proactive approach and problem-solving skills.
✨Tip Number 4
Show enthusiasm for the travel industry and the company's mission. Being passionate about travel and customer service can set you apart from other candidates, so let that shine through in your interactions.
We think you need these skills to ace Travel Consultant - Full Training Provided
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, housekeeping, or cleaning roles. Emphasise skills that align with the job description, such as attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel and tourism industry. Mention why you are interested in this specific role and how your background makes you a great fit for the team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as teamwork, adaptability, and data-driven decision-making. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Cracking Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share any personal experiences or stories that highlight your love for travel and how it has shaped your understanding of customer service.
✨Demonstrate Team Management Skills
Since the role involves managing a team of third-party cleaners, be prepared to discuss your experience in team management. Provide examples of how you've successfully led a team, resolved conflicts, or improved team performance in previous roles.
✨Highlight Attention to Detail
This position requires a high attention to detail. Be ready to give specific examples of how you've ensured quality in your work, whether in customer service or other roles. Mention any processes you’ve implemented to maintain high standards.
✨Be Data-Savvy
The role involves using data to drive improvements. Prepare to discuss how you've used data in past positions to inform decisions or enhance service quality. Familiarise yourself with basic data analysis concepts to impress your interviewers.
