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- Tasks: Support a team of cleaners and ensure top-notch guest experiences in a fast-paced environment.
- Company: Join the UK's leading specialist travel company focused on staycations and holiday rentals.
- Benefits: Earn £12.94 per hour, enjoy 25 days holiday, and access exclusive travel discounts.
- Why this job: Perfect for those who love teamwork, customer service, and making memorable travel experiences.
- Qualifications: Customer service experience preferred, but open to first-time applicants with a passion for travel.
- Other info: Flexible part-time hours with opportunities for career growth across Europe.
Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office. Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners, plus other 3rd party suppliers.
This role is perfect for someone who thrives in a hands-on, fast-paced environment and enjoys building strong local teams that deliver exceptional service.
- Manage and support a team of third-party cleaners
- Use data to drive quality, efficiency, and cost improvements
Benefits of the Travel Customer Services Consultant role:
- ~£12.94 per hour
- ~25 hours a week, 9am - 5pm - Mon – Sat – You must be able to work Saturdays.
- ~25 days holidays plus bank holidays – pro rated.
- ~Access to travel discounts for you, friends, and family
- ~Perkbox membership – enjoy shopping perks, discounts & treats
- ~The company invests in your career growth with ample opportunities for development across Europe.
- ~Support via MetLife for personal wellbeing
- ~Long service rewards and refer-a-friend bonuses
What do I need to apply for the Travel Customer Services Consultant role:
- Ideally you will have experience of working within a customer services, housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
- A full, clean UK driving licence
- High attention to detail and a passion for quality
- Proactive and adaptable, with a creative approach to problem-solving
- Confident using data to inform decisions
For more information about this Travel Customer Service Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.
Travel Consultant (Customer Service) employer: Cracking Travel Recruitment
Contact Detail:
Cracking Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant (Customer Service)
✨Tip Number 1
Familiarise yourself with the local area and popular staycation spots. This knowledge will not only help you in conversations with potential guests but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to articulate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have working with teams or managing relationships, especially in a fast-paced environment. This is crucial for the role, so be ready to discuss how you can contribute to building strong local teams.
✨Tip Number 4
Demonstrate your data-driven mindset by discussing how you've used data in previous roles to improve efficiency or quality. This will show that you understand the importance of using data to inform decisions in the travel industry.
We think you need these skills to ace Travel Consultant (Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, housekeeping, or cleaning roles. Emphasise skills that align with the job description, such as attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel and tourism industry. Mention why you are interested in this specific role and how your background makes you a great fit for the team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as your ability to manage relationships with suppliers and your confidence in using data to drive improvements. Provide examples where possible.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Cracking Travel Recruitment
✨Show Your Customer Service Skills
As a Travel Customer Services Consultant, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Demonstrate Team Management Experience
Since the role involves managing third-party cleaners, highlight any previous experience you have in team management or collaboration. Discuss how you motivated your team and ensured high standards of service.
✨Be Data-Savvy
The job requires using data to drive improvements. Familiarise yourself with basic data analysis concepts and be ready to discuss how you've used data in past roles to make informed decisions or improve processes.
✨Express Your Passion for Travel
This position is within the travel industry, so convey your enthusiasm for travel and tourism. Share any personal experiences or insights that demonstrate your passion and understanding of what makes a great guest experience.
