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- Tasks: Support a team of cleaners to ensure top-notch guest experiences in holiday rentals.
- Company: Join the UK's leading specialist travel company focused on staycations and holiday rentals.
- Benefits: Enjoy £12.94/hour, 25 days holiday, travel discounts, and casual dress code.
- Why this job: Perfect for hands-on individuals who love teamwork and delivering exceptional service.
- Qualifications: Customer service or cleaning experience preferred; open to first-time applicants.
- Other info: Must be available to work Saturdays; full UK driving licence required.
Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office.
Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners, plus other 3rd party suppliers.
What will I be doing as a Travel Customer Services Consultant:
- Reporting to the Regional Operations Manager, you’ll ensure properties meet their high cleanliness standards, working with third-party cleaning teams to create outstanding guest experiences.
- You’ll play a key part in maintaining operational excellence across their portfolio in and around Keswick.
- Manage and support a team of third-party cleaners.
- Set and maintain high cleaning standards across properties, and ensuring cleaners are appropriately trained.
- Ensuring guest feedback on cleanliness is addressed appropriately.
- Liaise with property owners to suggest improvements.
- Ensuring there is an appropriate supply of cleaners, for both present and future needs.
- Use data to drive quality, efficiency, and cost improvements.
Benefits of the Travel Customer Services Consultant role:
- £12.94 per hour.
- Working 22.5 hours a week, 9am - 5pm - Mon – Sat – You must be able to work Saturdays.
- 25 days holidays plus bank holidays – pro rated.
- Casual dress.
- Access to travel discounts for you, friends, and family.
- Perkbox membership – enjoy shopping perks, discounts & treats.
- The company invests in your career growth with ample opportunities for development across Europe.
- Support via MetLife for personal wellbeing.
- Long service rewards and refer-a-friend bonuses.
What do I need to apply for the Travel Customer Services Consultant role:
- Ideally you will have experience of working within a customer services, housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
- A full, clean UK driving licence.
- High attention to detail and a passion for quality.
- Proactive and adaptable, with a creative approach to problem-solving.
- Confident using data to inform decisions.
Interested? For more information about this Travel Customer Service Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.
Contact Detail:
Cracking Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with the local area of Keswick and its attractions. This knowledge will not only help you understand guest needs better but also demonstrate your commitment to providing exceptional service during interviews.
✨Tip Number 2
Network with professionals in the travel and tourism industry, especially those who have experience in customer service or property management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've maintained high standards in previous roles, even if they are not directly related to travel. Highlighting your attention to detail and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your adaptability and proactive nature by sharing experiences where you successfully managed a team or collaborated with others to achieve a common goal. This will align with the role's emphasis on teamwork and operational excellence.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, housekeeping, or any related roles. Emphasise skills like attention to detail and problem-solving, which are crucial for the Travel Customer Services Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your ability to manage relationships with suppliers. Mention specific examples of how you've maintained high standards in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your ability to work in a fast-paced environment, your proactive nature, and your confidence in using data to drive improvements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Cracking Travel Recruitment
✨Show Your Passion for Customer Service
As a Travel Customer Services Consultant, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or how you would handle specific situations to ensure guest satisfaction.
✨Demonstrate Attention to Detail
This role requires a keen eye for cleanliness and quality. During the interview, highlight your ability to notice small details that can impact guest experiences. You might want to discuss any relevant experience in housekeeping or similar roles where attention to detail was essential.
✨Be Ready to Discuss Team Management
Since you'll be managing third-party cleaners, it's important to showcase your leadership skills. Prepare to talk about any past experiences where you've successfully led a team, resolved conflicts, or trained others to meet high standards.
✨Use Data to Support Your Answers
The job involves using data to drive improvements, so be ready to discuss how you've used data in previous roles. Whether it's tracking customer feedback or analysing performance metrics, showing your analytical skills will demonstrate your fit for the role.
