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For Companies At a Glance
- Tasks: Lead and mentor a team in managing serious injury claims.
- Company: Join a respected national law firm with a strong reputation.
- Benefits: Enjoy a hybrid working model and a competitive salary plus benefits.
- Why this job: Make a real impact in a collaborative environment focused on growth and improvement.
- Qualifications: Proven leadership in personal injury teams and a people-first approach required.
- Other info: Confidential discussions available for interested candidates.
The predicted salary is between 50000 - 70000 £ per year.
Role
Operations Manager – Serious Injury Department
Location
Wakefield (Hybrid Working – typically 2 days in the office, 3 remote)
Salary
£50,000 – £70,000 + Benefits
Recruiter
CRA Consulting – Legal Recruitment Specialists
The Opportunity
CRA Consulting is working with a highly respected national law firm to appoint an Operations Manager to lead their Serious Injury division. This is a unique chance to step into a pivotal leadership role, shaping the performance, growth, and culture of a busy department handling high‑value, multi‑track serious injury and personal injury claims.
This role will suit a proven people leader who thrives in complex PI environments and is motivated by delivering results through people, process excellence, and first‑class client outcomes.
Key Responsibilities
- Lead, mentor, and develop a team of serious injury professionals via team leaders, ensuring performance, capability, and engagement.
- Oversee operational delivery of complex, high‑value multi‑track injury work, maintaining quality and compliance with regulatory standards.
- Drive performance against operational, customer, and financial KPIs – ensuring consistency across a large‑scale PI team.
- Embed new working practices, systems, and behaviours to enhance case progression and improve client service.
- Proactively identify risks, capacity issues, or performance shortfalls, implementing effective solutions quickly.
- Collaborate closely with senior leadership to ensure growth, continuous improvement, and staff engagement remain central to departmental success.
About You
- Proven operational leadership within large personal injury/serious injury or multi‑track PI teams.
- A strong people‑first approach with the ability to inspire, coach, and hold teams accountable.
- Strategic vision combined with hands‑on execution – balancing detail and the bigger picture.
- Credibility to influence at senior level, with a commercial mindset and operational resilience.
- Excellent organisational skills and a passion for driving continuous improvement.
Why Apply?
- Attractive salary: £50,000 – £70,000 (DOE) + benefits.
- Hybrid working model: typically 2 days in the Wakefield office, 3 days remote.
- Opportunity to play a key leadership role in a highly regarded serious injury department.
- A progressive, collaborative working environment with scope to make a genuine impact.
How to Apply
For a confidential discussion about this exciting leadership opportunity, please contact:
Rob Addy – Director & Head of Legal Recruitment
CRA Consulting
robert.addy@craconsultants.com
0114 241 8030
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Operations Manager - Serious Injury employer: CRA Legal
Contact Detail:
CRA Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Serious Injury
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the serious injury sector. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the personal injury field, especially those who have experience in operational leadership. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in complex environments. Highlight your ability to drive performance and improve processes, as these are key aspects of the Operations Manager role.
✨Tip Number 4
Research the law firm’s culture and values. Tailoring your approach to align with their ethos can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Operations Manager - Serious Injury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational leadership experience, particularly in personal injury or serious injury environments. Use specific examples that demonstrate your ability to lead teams and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the impact you can make in the Serious Injury division. Mention your strategic vision and hands-on execution skills, and how they align with the company's goals.
Highlight Relevant Achievements: When detailing your work experience, focus on achievements that showcase your ability to improve processes, enhance client service, and meet KPIs. Quantify your successes where possible to provide concrete evidence of your capabilities.
Prepare for Potential Interview Questions: Anticipate questions related to team leadership, operational challenges, and your approach to continuous improvement. Prepare examples that illustrate your problem-solving skills and ability to inspire and engage teams.
How to prepare for a job interview at CRA Legal
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully mentored and developed team members in previous roles, focusing on specific outcomes and improvements.
✨Understand the Industry
Familiarise yourself with the serious injury and personal injury landscape. Be ready to discuss current trends, challenges, and regulatory standards that affect the industry, showing that you are well-informed and proactive.
✨Highlight Your Strategic Vision
Prepare to articulate your strategic vision for the department. Think about how you would balance operational efficiency with client satisfaction, and be ready to share ideas on how to drive performance against KPIs.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss past experiences where you've identified risks or performance shortfalls and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.