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- Tasks: Lead housing repairs and maintenance operations while driving efficiency and service improvement.
- Company: Join a forward-thinking organisation committed to sustainability and community impact.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a difference in housing services and contribute to decarbonisation initiatives.
- Qualifications: Experience in housing maintenance and strong leadership skills required.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
The Operational Manager (Housing) will be responsible for overseeing a wide range of services within the Property Services portfolio. This includes leading the day-to-day operations of Housing Repairs, the DLO repairs service and servicing/cyclical maintenance programmes. The post holder will focus on improving service efficiency, productivity and resource optimisation while managing fluctuating service demands. The role also includes leading specialist programmes such as cyclical painting, domestic servicing specialist maintenance, housing disrepair damp management, HAVS compliance and out-of-hours response. The post holder will support and lead organisational change across Housing Repairs contributing to a culture of continuous improvement. They will play a key role in supporting decarbonisation initiatives and the wider net-zero agenda within Housing and Assets, working closely with other service leads and contract holders.
Key Duties / Accountabilities
- Lead the day-to-day operations of Housing Repairs and the DLO repairs function.
- Manage servicing and cyclical works programmes including painting, domestic servicing and specialist maintenance.
- Oversee programmes relating to housing disrepair, damp and HAVS management.
- Lead out-of-hours response arrangements and ensure effective service continuity.
- Drive efficiency, productivity and resource optimisation across Property Services.
- Support and lead change management initiatives, maintaining morale and performance through periods of change.
- Promote continuous improvement in service delivery within Housing Repairs.
- Work collaboratively across Housing and Assets Services under a matrix management structure.
- Support decarbonisation initiatives including non-construction projects and net-zero commitments.
- Work closely with the Voids & Decarbonisation Lead and the Investment and Delivery Lead.
- Contribute to organisational strategies that reduce the department's carbon footprint.
Skills / Experience
- Strong operational management experience within housing maintenance, property services or repairs environments.
- Experience managing cyclical maintenance, domestic servicing or specialist maintenance programmes.
- Knowledge of housing disrepair, damp management and regulatory compliance (including HAVS).
- Proven ability to drive service improvement, efficiency and productivity.
- Experience leading teams through organisational change with strong leadership and people-management skills.
- Ability to work within a matrix management structure across multiple service areas.
- Understanding of decarbonisation and net-zero initiatives within a housing / asset management context.
- Strong communication, stakeholder management and decision-making skills.
- Ability to manage fluctuating workloads and service demands effectively.
- Good organisational and planning skills.
Additional Information
- Closing date: 05 / 12 / 2025.
- Location: Ruthin Road Wrexham LL13 7TU.
- Hours: 37 per week.
Operational Housing Manager in Wrexham employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Housing Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend industry events or join relevant online groups to meet people who can help you land that Operational Housing Manager role.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects, especially around decarbonisation and service improvements. Show them you’re not just a fit for the role but also passionate about their mission and values.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through change and improved service delivery. This will demonstrate your strong operational management skills and ability to drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Housing Manager in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Housing Manager role. Highlight your experience in housing maintenance and property services, and show us how you can drive efficiency and productivity in our team.
Showcase Your Leadership Skills: We want to see your strong leadership and people-management skills shine through. Share examples of how you've led teams through change and improved service delivery in your previous roles.
Demonstrate Your Knowledge: Familiarise yourself with key areas like housing disrepair, damp management, and decarbonisation initiatives. We love candidates who can bring their expertise to the table, so don’t hold back on showcasing your knowledge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Stuff
Make sure you brush up on your operational management experience, especially in housing maintenance and repairs. Be ready to discuss specific examples of how you've improved service efficiency and productivity in past roles.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams through change. Think of a time when you successfully managed a team during a transition and how you maintained morale and performance. This will show that you can handle the challenges of the role.
✨Understand Decarbonisation Initiatives
Familiarise yourself with decarbonisation and net-zero initiatives relevant to housing and asset management. Be prepared to discuss how you can contribute to these goals and any ideas you have for reducing carbon footprints in property services.
✨Ask Insightful Questions
Prepare some thoughtful questions about the organisation's current projects or future plans, especially regarding cyclical maintenance and housing disrepair. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
