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- Tasks: Help optimise social housing and engage with tenants for better living solutions.
- Company: Local authority focused on community welfare and housing needs.
- Benefits: Hybrid working, competitive pay, and a chance to make a real difference.
- Why this job: Play a vital role in addressing local housing challenges and support your community.
- Qualifications: Experience in customer service and understanding of social housing issues.
- Other info: 37 hours per week with opportunities for personal growth and development.
The predicted salary is between 500 - 1500 £ per month.
2-month contract with a local authority. The Home Moves Plus (HMP) Project is aimed at optimising the use of existing social housing stock in Taunton and Wellington. This role is crucial in addressing the impact of Hinkley Point C’s construction on local housing needs by reducing under‑occupied households within Somerset Council’s housing stock. The position ensures that tenants reside in homes that are well‑suited to their circumstances, thereby freeing up accommodation for those in need.
Responsibilities
- Uphold the Council’s values, equality, diversity, and inclusion policies.
- Ensure health, safety, and wellbeing standards are met.
- Engage with tenants and families to provide housing solutions.
- Complete and process housing‑related documentation, including applications, tenancy agreements, and incentive forms.
- Update housing management systems with tenancy changes.
- Determine grant values under the Transfer Removal Grant scheme and ensure compliance with financial processes.
- Prepare and deliver reports on financial incentives, location data, case studies, and performance metrics.
- Decide eligibility for incentives and support under policy guidelines.
- Report safeguarding concerns as per procedures.
Essential Experience Required
- Understanding of social housing issues and their impact on customers.
- Experience in call handling and working within an office and customer service environment.
- Strong communication and interpersonal skills.
- Ability to organise and prioritise workload independently and as part of a team.
- High attention to detail and accuracy with a methodical approach to work.
Essential Qualifications Required
- Understanding of local housing demographics and regional impacts (e.g., Hinkley Point).
- Knowledge of income management and housing best practices.
- Expertise in allocations, lettings, housing law, and tenancy management.
- Proficiency in Microsoft Office and housing systems (Open Housing, Homefinder Somerset, Homeswapper).
- Familiarity with Somerset Council services (Children’s, Adult Social Care, Mental Health).
Additional Information
- Working hours: 37 hours per week
- Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG, United Kingdom
- Hybrid working with regular travel across Taunton and Wellington: 3 days on‑site, 2 days remote working.
- Occasional exposure to unkempt environments requiring protective measures.
- Role requires a DBS check.
The role closes on 18th January 2026, apply ASAP.
Home Moves Plus Officer in Taunton employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Moves Plus Officer in Taunton
✨Tip Number 1
Get to know the local housing scene! Research the impact of Hinkley Point C and how it affects housing in Taunton and Wellington. This knowledge will help you engage with tenants more effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with tenants and families, try role-playing conversations with friends or family. This will help you feel more confident when discussing housing solutions during interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills! Make sure you're comfortable with Excel and Word, as you'll need to handle documentation and reports. There are loads of free online resources to help you get up to speed.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're keen and helps us keep track of all applicants easily. Plus, it’s super straightforward!
We think you need these skills to ace Home Moves Plus Officer in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Home Moves Plus role. We want to see how you understand social housing issues and can engage with tenants effectively.
Showcase Your Skills: Don’t forget to emphasise your strong communication and interpersonal skills. We’re looking for someone who can connect with people, so share examples of how you've done this in previous roles.
Be Detail-Oriented: Since attention to detail is key for this position, ensure your application is free from errors. We appreciate a methodical approach, so double-check your documents before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Stuff
Make sure you brush up on social housing issues, especially those affecting Taunton and Wellington. Understanding the impact of Hinkley Point C on local housing needs will show that you're not just interested in the role, but also in the community.
✨Showcase Your Communication Skills
Since this role involves engaging with tenants and families, practice articulating your thoughts clearly. Think about examples from your past experiences where you've successfully handled calls or resolved customer issues, as these will be great to share during the interview.
✨Be Organised
Demonstrate your ability to prioritise and manage your workload. Prepare a few examples of how you've effectively organised tasks in previous roles, especially in fast-paced environments. This will highlight your methodical approach and attention to detail.
✨Familiarise Yourself with the Tools
Get comfortable with Microsoft Office and any housing systems mentioned in the job description, like Open Housing or Homefinder Somerset. If you can, try to find tutorials or guides online to boost your confidence before the interview.
