Immigration Support Worker in Slough

We are seeking a dedicated and compassionate Immigration Support Worker to join our Rough Sleeping team. This role is crucial in providing essential support to individuals experiencing homelessness, particularly those facing immigration issues and challenges in accessing public funding. Your primary goal will be to assist these individuals in finding the fastest route off the streets, including facilitating local or international reconnection. The position requires participation in outreach sessions during early mornings or late nights to engage with those sleeping rough and connect them with available services.

Responsibilities

• Immigration Support: Provide guidance and assistance to individuals with immigration issues, including those without access to public funding or immigration status in the UK. Assess clients' immigration status and identify options for regularisation. Collaborate with immigration solicitors and charities to ensure clients receive accurate legal advice. Participate in outreach sessions to support rough sleepers in accessing services.
• Case Management: Develop and maintain individualised support plans considering clients' immigration status, social needs, and health concerns. Monitor client progress and adjust support strategies as needed. Maintain accurate and confidential client records in compliance with data protection regulations.
• Housing and Reconnection: Identify and facilitate suitable housing options, including emergency shelters and transitional housing. Coordinate local or international reconnection for clients with support networks elsewhere. Work with agencies to secure housing and transportation for clients.
• Advocacy and Education: Advocate for clients within the immigration system to ensure their rights and needs are met. Educate clients about their immigration rights and obligations. Provide resources and referrals for language classes, job training, and other services.
• Team Collaboration: Collaborate with the Rough Sleeping team and partner agencies for holistic client care. Attend team meetings, case conferences, and training sessions. Communicate effectively to ensure a coordinated approach to client care.

Requirements

• Relevant experience in outreach work or a related field preferred.
• Required to join outreach sessions, either during early morning (5-9 am) or late at night (9 pm - 12 am).
• Knowledge of immigration laws and processes, including asylum, visas, and refugee status.
• Strong communication and interpersonal skills with cultural sensitivity and empathy.
• Ability to work independently and as part of a team.
• Excellent organisational and time management skills.
• Proficiency in relevant software and data management systems.
• Fluency in languages other than English is a plus.
• Commitment to maintaining client confidentiality and data protection standards.

Key Knowledge:

• Awareness of housing legislation, homelessness, and housing management.
• Understanding of the housing and support needs of homeless individuals and tenants.
• Knowledge of services available to assist those moving from temporary accommodation.

Relevant Experience:

• Experience working with diverse and vulnerable clientele in housing-related environments.
• Ability to work independently and within a team, managing a personal caseload.
• Experience in high-pressure environments, providing quality service.
• Skilled in negotiation and resolution on behalf of clients.
• Proficiency in producing high-quality written communications.
• Experience using IT systems for caseload management and service improvement.

Qualification: Educated to degree level or equivalent experience.

This position offers a unique opportunity to impact the lives of vulnerable individuals in our community significantly. If you are a compassionate and dedicated professional passionate about helping those facing immigration challenges while experiencing homelessness, we encourage you to apply.