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For Companies At a Glance
- Tasks: Deliver top-notch customer care and support equipment services with a friendly approach.
- Company: Join a local authority committed to community service and positive impact.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Perfect opportunity for students seeking hands-on experience in a dynamic setting.
The predicted salary is between 500 - 1500 £ per month.
3 Month Contract With A Local Authority
Job Purpose
The Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smooth coordination of equipment deliveries, collections, and repairs, contributing to effective day-to-day operations and positive customer experiences.
Key Responsibilities
- Handle incoming telephone enquiries professionally, courteously, and efficiently, ensuring a high level of customer service at all times.
- Assist in scheduling deliveries, collections, and equipment repairs by liaising with clients to agree suitable dates in line with order requirements and service standards.
- Accurately record and update customer and order information on internal systems.
- Carry out general administrative duties, including filing, data entry, and documentation, to support the smooth running of operations.
- Communicate effectively with internal teams, drivers, and technicians to ensure timely service delivery.
- Support problem-solving and query resolution, escalating issues where appropriate.
- Maintain confidentiality and comply with company policies and procedures.
Requirements
- Strong communication skills, particularly telephone manner and customer-facing interaction.
- Good organisational skills with the ability to manage multiple tasks and priorities.
- Basic IT skills, including the use of office systems and databases.
- Attention to detail and a methodical approach to administrative tasks.
- Ability to work effectively as part of a team and independently when required.
- Previous experience in a customer service or administrative role.
- Experience working in a healthcare, community service, or logistics-related environment.
- Familiarity with scheduling or order management systems.
Customer Service Assistant in Pontyclun employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Pontyclun
✨Tip Number 1
Get to know the company! Research Vision Products and their Community Equipment Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s crucial to sound professional and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and priorities. Think of examples from past experiences where you successfully juggled different responsibilities, especially in a customer service or administrative role.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll be one step closer to landing that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant in Pontyclun
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your strong communication skills and ability to provide top-notch support.
Be Organised and Detail-Oriented: Since this role involves scheduling and administrative tasks, it's crucial to showcase your organisational skills. Mention any experience you have with managing multiple tasks or using databases, as this will show us you're ready to keep everything running smoothly.
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the posting, like 'efficient communication' and 'problem-solving', to make it clear that you understand what we're looking for and that you're a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different scenarios, like a difficult customer or a scheduling conflict. This shows that you understand the importance of delivering high-quality service.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed multiple tasks in previous roles. Think about times when you had to prioritise urgent requests or coordinate with different teams. This will demonstrate your ability to juggle responsibilities effectively.
✨Familiarise Yourself with Relevant Systems
If you have experience with scheduling or order management systems, be sure to mention it. If not, do a bit of research on common tools used in customer service roles. Showing that you're tech-savvy can give you an edge.
✨Practice Your Communication Style
Since strong communication skills are crucial for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
