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- Tasks: Manage maintenance schedules and collaborate with teams to ensure timely repairs.
- Company: Local Authority offering a supportive work environment.
- Benefits: Competitive pay, bi-weekly salary, and opportunities for learning and development.
- Why this job: Be the key player in keeping communities running smoothly through effective scheduling.
- Qualifications: GCSEs in English and Maths; experience in repairs is a plus.
- Other info: Great opportunity for career growth in a dynamic team setting.
The predicted salary is between 13 - 16 £ per hour.
3 Months Contract with a Local Authority
£18.02 per hour
35hrs / week
Bi-Weekly Pay (every 2 weeks)
Summary: This role is pivotal in ensuring the efficient scheduling of maintenance activities. The position requires collaboration with the property administration and customer services teams to diagnose accurately and schedule repairs. As the primary contact for repair scheduling, the role involves direct communication with both internal and external customers to resolve issues promptly and effectively.
Responsibilities:
- Oversee the maintenance scheduling diary.
- Collaborate with the property administration and customer services teams to ensure accurate repair diagnosis and scheduling.
- Serve as the first point of contact for scheduling repairs.
- Liaise with internal and external customers to resolve issues using standard procedures efficiently.
Requirements:
Experience in repairs and social housing is desirable. Ability to work effectively in a team and communicate clearly with various stakeholders. Strong problem-solving skills and attention to detail. Based in The Oasts, Maidstone, ME14 5LH.
Essential Qualifications/Knowledge:
- GCSEs A*- C (9-4) or equivalent in English and Maths.
- Willingness to undertake relevant learning and development.
Desirable Qualifications/Knowledge:
- NVQ Level 2 or 3.
- Customer care qualification/training.
- Basic knowledge of relevant legislation, policies, and procedures.
Essential Experience:
- Proficiency in Microsoft Software Packages (Word, Excel, Outlook).
- Experience in providing information and signposting customers professionally across various communication methods.
- Proven track record of delivering effective business support services.
- Administrative experience with a solid understanding of office procedures.
- Ability to prioritise workload to meet deadlines.
- Experience in maintaining documents, records, and data.
Desirable Experience:
- Experience in process improvements.
Essential Skills:
- Ability to resolve customer issues and keep them informed.
- Competence in processing basic service requests.
- Strong customer care skills and initiative in handling inquiries.
- Effective communication skills for providing information and addressing customer needs.
- Numeracy skills for calculations and data accuracy.
- Literacy skills for handling correspondence and documents.
- Decision-making skills based on criteria evaluation.
- Teamwork skills to collaborate effectively with colleagues.
- Time management skills to prioritise tasks and meet deadlines.
- High level of accuracy and attention to detail.
Scheduler in Maidstone employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, especially those who work in social housing or maintenance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various stakeholders, consider doing mock interviews with friends or family. This will help you articulate your experience and problem-solving skills clearly.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel, as it’s crucial for scheduling. Maybe create a sample schedule to demonstrate your proficiency during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Scheduler role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Scheduler in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs and social housing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications and experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. Mention your problem-solving skills and how you’ve effectively communicated with customers in the past.
Show Off Your Tech Skills: Since proficiency in Microsoft Software Packages is essential, make sure to mention your experience with Word, Excel, and Outlook. We love seeing candidates who are comfortable with technology and can handle data accurately!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like overseeing the maintenance scheduling diary and collaborating with teams. This will help you articulate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves liaising with both internal and external customers, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved issues or provided information to customers. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Your Problem-Solving Abilities
The ability to diagnose and schedule repairs accurately is crucial. Prepare to discuss specific instances where you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Be Ready to Discuss Your Experience
If you have experience in repairs and social housing, make sure to bring it up! Even if it’s not extensive, any relevant experience can set you apart. Be ready to talk about your administrative skills, proficiency in Microsoft software, and how you’ve maintained records and data in past roles.
