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- Tasks: Plan and schedule repair works efficiently while ensuring excellent customer service.
- Company: Local Authority focused on community maintenance and support.
- Benefits: Gain valuable experience in a supportive environment with potential for future opportunities.
- Why this job: Make a difference in your community while developing essential planning and communication skills.
- Qualifications: Experience in planning or customer service, with GCSEs in English and Maths.
- Other info: Dynamic role with a focus on teamwork and operational efficiency.
The predicted salary is between 2000 - 3000 £ per month.
3 Months Contract with a Local Authority
Job Purpose
To ensure that work orders are scheduled efficiently through the in‐house appointments system, repairs are allocated to trade operatives and subcontractors and all works are completed within minimal turnaround time. The role focuses on planning and scheduling responsive repair works, maintaining accurate IT records and delivering excellent customer service while supporting operational efficiency.
Key Duties / Accountabilities
- Plan and schedule responsive repair works for operatives and subcontractors using the in‐house system.
- Monitor and update job statuses daily including booked jobs, cancelled orders, overdue repairs and follow‐on works.
- Ensure operatives use and update PDAs correctly and schedule of rate codes are accurately inputted.
- Act as a key communication link between residents and maintenance teams, providing timely updates.
- Manage operatives diaries effectively, prioritising emergency work and adjusting schedules for absences or training.
- Liaise with subcontractors to allocate work and ensure they meet appointment obligations.
- Maintain accurate IT records and manage Work In Progress (WIP) to keep it at a manageable level.
- Collaborate with Repairs Supervisors and Technical Inspectors for accurate allocation of work and inspections.
Essential Experience
- Proven experience in planning, scheduling or coordination within a repairs / maintenance or housing environment.
- Strong understanding of responsive repairs and maintenance processes.
- Experience using IT systems for scheduling and updating work orders.
- Previous experience in customer service and stakeholder communication.
Essential Qualifications
- GCSEs (or equivalent) in English and Maths essential.
- NVQ Level 2 / 3 in Business Administration or Customer Service desirable.
- Knowledge of housing maintenance and repairs scheduling systems desirable.
- Proficiency in Microsoft Office and scheduling software.
Additional Information
- Working hours: 8 hours per day
- Location: Carshalton Road, Sutton Greater London SM1 4LE United Kingdom
- The role closes on 14th December 2025 – apply ASAP.
Planner in London employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sector. Let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions related to planning and scheduling in repairs. Practice your answers, focusing on your experience with IT systems and customer service. Confidence is key!
✨Tip Number 3
Show off your skills! If you’ve got experience with scheduling software or managing work orders, be ready to discuss specific examples. Highlight how you’ve improved efficiency or customer satisfaction in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Planner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in planning and scheduling, especially in a repairs or maintenance context. We want to see how your skills align with the job purpose and key duties outlined in the description.
Show Off Your IT Skills: Since the role involves using IT systems for scheduling and updating work orders, don’t forget to mention your proficiency in relevant software. We love seeing candidates who can confidently navigate technology to enhance operational efficiency.
Highlight Customer Service Experience: This role is all about communication and customer service, so be sure to showcase any previous experience you have in these areas. We’re looking for someone who can act as a key link between residents and maintenance teams, providing timely updates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Scheduling Systems
Familiarise yourself with the in-house appointments system mentioned in the job description. Be ready to discuss your experience with similar IT systems and how you’ve used them to manage work orders efficiently.
✨Demonstrate Customer Service Skills
Since the role involves acting as a communication link between residents and maintenance teams, prepare examples of how you've provided excellent customer service in previous roles. Highlight any specific situations where you resolved issues or improved communication.
✨Showcase Your Planning Experience
Be prepared to talk about your experience in planning and scheduling responsive repairs. Think of specific instances where you successfully managed operatives' diaries or prioritised emergency work, and be ready to explain your thought process.
✨Highlight Team Collaboration
This role requires collaboration with Repairs Supervisors and Technical Inspectors. Share examples of how you’ve worked effectively in a team environment, especially in coordinating tasks and ensuring everyone is on the same page.
