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- Tasks: Support tenants, manage emergencies, and ensure neighbourhoods are safe and welcoming.
- Company: Local Authority committed to community welfare and resident satisfaction.
- Benefits: Competitive hourly rate, bi-weekly pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enhancing your skills in housing management.
- Qualifications: Strong communication skills and experience in service delivery are essential.
- Other info: Join a dynamic team focused on community engagement and personal development.
The predicted salary is between 23 - 24 £ per hour.
5 Months Contract with a Local Authority
36 hrs / week £23.58 / hr
Bi-weekly pay (every 2 weeks)
Summary
This role involves delivering a high-quality, consistent, and flexible service to tenants, ensuring value for money and comprehensive support. The position requires managing tenancy-related duties, being a visible presence on estates, and maintaining high resident satisfaction. Responsibilities include responding to emergencies, managing anti-social behaviour, and supporting tenancy sustainment. The role is crucial in ensuring tenants are well cared for, neighbourhoods remain clean and safe, and resident satisfaction is prioritised.
Responsibilities
- Participate in emergency response coordination and provide resident support.
- Manage low-level anti-social behaviour incidents and liaise with relevant authorities.
- Support the management and re-letting of void properties, ensuring new tenants understand their responsibilities.
- Provide general housing advice and support new tenants in settling into their homes.
- Ensure robust tenancy sustainment and collaborate with partners for successful outcomes.
- Conduct tenancy checks and serve necessary notices.
- Undertake tenant visits to address specific issues and coordinate with agencies for resolution.
- Regularly visit vulnerable residents and coordinate with agencies to address their needs.
- Respond to correspondence, complaints, and inquiries from various audiences.
- Maintain proper file systems and ensure documents are accessible.
- Understand tenancy law and the rights and responsibilities of social housing landlords.
- Attend resident association meetings and develop partnerships with relevant bodies.
- Engage effectively with members, residents, and external partners to maximize benefits.
- Represent the service positively and deliver customer-focused services.
- Meet performance targets and use performance information for learning.
- Ensure compliance with Health and Safety, Data Protection, and other statutory requirements.
- Promote and implement the Council’s Equal Opportunities policies.
- Utilize IT effectively.
- Undertake temporary responsibilities aligned with the role's purpose and grade.
Requirements
- High standard of literacy and numeracy (Essential)
- Housing qualification and evidence of continued professional development (Desirable)
- Commitment to personal learning and development (Essential)
- Experience working with the general public, preferably in service delivery (Essential)
- Experience in a diverse community (Essential)
- Effective communication with diverse backgrounds (Essential)
- Awareness of safeguarding issues (Desirable)
- Experience in a housing organization or similar environment (Desirable)
- Knowledge of social housing and housing management (Essential)
- Ability to organize and prioritise workload effectively (Essential)
- Proficient in using IT systems, including MS Office (Essential)
- Teamwork and project completion skills (Essential)
- Initiative and ability to work under pressure (Essential)
- Strong organizational skills (Essential)
- Ability to write clear and concise reports (Essential)
- Data collection and presentation skills (Essential)
- Customer care and service delivery commitment (Essential)
- Numerical calculation and data presentation skills (Essential)
- Accountability and positive attitude towards responsibilities (Essential)
- Ability to work independently and make decisions (Essential)
- Flexibility to achieve team objectives (Essential)
- Identification of development needs and service improvement (Essential)
- Contribution to team performance and meeting targets (Essential)
- Adherence to organizational communication standards (Essential)
- Adaptability to change and new technology (Essential)
- Commitment to equalities in employment and service provision (Essential)
Additional Requirements
- Strong technical and administrative skills.
- Experience in managing procurement, voids, and repairs.
- Proficiency in data analysis and performance reporting.
- Excellent customer service and communication skills.
- Ability to work within corporate policies and legislative frameworks.
- Competence in financial support services and data entry.
- Organizational skills to manage workload and prioritize tasks.
- Knowledge of IT systems and ability to maintain accurate records.
- Ability to work collaboratively in a team environment.
Housing Liaison Officer in London employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Liaison Officer in London
✨Tip Number 1
Get your networking game on! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for Housing Liaison Officer roles and practice your responses. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with tenancy management and customer service. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Housing Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Liaison Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on your experience in service delivery and working with diverse communities. We want to see how you've made a positive impact in similar environments, so don't hold back!
Be Clear and Concise: Your written application should be easy to read and straight to the point. Use clear language and structure your thoughts logically. Remember, we appreciate well-organised applications that reflect strong communication skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and allows you to keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law and the responsibilities of social housing landlords. Familiarise yourself with the specific challenges faced by tenants and how to support them effectively. This will show that you're not just interested in the role, but that you understand it deeply.
✨Showcase Your People Skills
As a Housing Liaison Officer, you'll be dealing with a diverse range of people. Prepare examples of how you've successfully communicated with different backgrounds or resolved conflicts. Highlight your experience in service delivery and how you’ve made a positive impact on residents' lives.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you’ve had to juggle multiple responsibilities, especially in high-pressure situations. This will help illustrate your ability to stay organised and effective in a busy environment.
✨Engage with the Community
Since this role involves being a visible presence on estates, think about how you can engage with residents and build relationships. Prepare ideas on how you would promote resident satisfaction and community involvement. Showing that you’re proactive about fostering a positive community atmosphere will set you apart.
