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- Tasks: Help leaseholders with applications and provide essential support in a dynamic team environment.
- Company: Join Camden Council, dedicated to enhancing community living for over 9,800 leaseholders.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact in residents' lives while gaining valuable experience in public service.
- Qualifications: Experience in leasehold management and strong communication skills are essential.
- Other info: Opportunity to represent at tribunals and engage in meaningful community work.
The predicted salary is between 36000 - 60000 £ per year.
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Join our team of Leasehold Service Officers and play a key role in delivering resident-centered services to Camden’s 9800 Leaseholders. As a Leasehold Service Officer, you will report to the Leasehold Services Team Leader and manage a diverse workload, including processing Right to Buy applications, Sub-letting and Lease extension applications, and providing a broad range of advice and support to leaseholders in Camden.
Key Responsibilities:
- Provide person-centered services, advice, and support to leaseholders as part of a relational approach.
- Process Right to Buy applications, handle Lease Enquiries, Lease Enforcement, and other home ownership related services.
- Process applications for Lease Extensions and Collective Enfranchisement.
- Process applications for sub-letting.
- Provide representation at the First Tier Tribunal.
- Work in line with procedures to ensure effective joined-up working within Home Ownership and other Camden Teams to ensure early intervention, person-centered support, and good outcomes for residents.
- Support compliance with legislation, case law, best practices, and Camden policies.
- Support the Leasehold Services Team Leader, meet team targets, and record information in a clear and accessible way.
- Provide representation at Tribunals and Court hearings or gather and provide evidence to support enforcement action where necessary.
Requirements
- Proven experience in leasehold management or related field.
- Knowledge of leasehold legislation and best practices.
- Strong communication and interpersonal skills.
- Ability to work effectively within a team.
- Excellent organizational and time management abilities.
- Familiarity with relevant tribunal and court procedures is desirable.
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Leasehold Services Officer employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Services Officer
✨Tip Number 1
Familiarise yourself with the specific leasehold legislation and best practices relevant to Camden. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former Leasehold Service Officers if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed leasehold issues or provided exceptional support to clients. This will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. Highlighting your interpersonal skills will resonate well with our team-oriented approach at StudySmarter.
We think you need these skills to ace Leasehold Services Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Leasehold Services Officer. Familiarise yourself with leasehold management, relevant legislation, and the specific services provided to leaseholders in Camden.
Tailor Your CV: Highlight your experience in leasehold management or related fields in your CV. Emphasise your knowledge of leasehold legislation, communication skills, and any relevant tribunal experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing resident-centered services. Use specific examples from your past experiences to demonstrate how you meet the key responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Leasehold Legislation
Make sure you brush up on leasehold legislation and best practices before the interview. Being able to discuss relevant laws and how they apply to the role will show your expertise and commitment to the position.
✨Demonstrate Your Communication Skills
As a Leasehold Services Officer, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past, especially in challenging situations.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Providing specific examples of how you've successfully handled multiple responsibilities will highlight your organisational abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to provide person-centred services. Think about past experiences where you've had to navigate complex situations and how you achieved positive outcomes.
