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- Tasks: Support the Tenancy and Estates Team with essential administrative tasks and customer service.
- Company: Local authority dedicated to providing quality housing management services.
- Benefits: Gain valuable experience in a supportive environment with a focus on community impact.
- Why this job: Make a difference in people's lives while developing your skills in housing management.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
- Other info: Full-time onsite role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
This role is a 5-6 month contract with a local authority, providing essential administrative and operational support to the Tenancy and Estates Team. The position is crucial for ensuring the effective delivery of housing management services.
Responsibilities include:
- Coordinating appointments, processing tenancy-related requests, supporting Housing Officers during visits, and maintaining accurate records.
- Undertaking specialist activities in line with procedures to support housing management services.
- Maintaining an effective appointment system for Officers and coordinating housing surgeries, estate inspections, new tenant visits, and tenancy reviews.
- Administering requests for mutual exchanges, successions, tenancy assignments, and permissions for Housing Officer approval.
- Handling incoming and outgoing calls, responding to enquiries, and encouraging customer feedback to improve services.
- Providing housing advice at reception and via telephone, ensuring professional and courteous service.
Essential Experience Required:
- Understanding of social housing issues and their impact on customers.
- Experience in call handling and working within an office and customer service environment.
- Strong communication and interpersonal skills.
- Ability to organise and prioritise workload independently and as part of a team.
- High attention to detail and accuracy with a methodical approach to work.
Essential Qualifications Required:
- GCSEs (or equivalent) in English and Maths.
- IT proficiency and keyboard skills essential.
- Customer service training or housing-related qualification (desirable).
Additional Information:
- Working hours: 37 hours per week
- Location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom
- This post is fully onsite in the office with no facility for hybrid working.
- The role closes on 16th January 2026, apply ASAP.
To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Tenancy Services Coordinator in Kirkby in Ashfield employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Coordinator in Kirkby in Ashfield
✨Tip Number 1
Get to know the local authority and its housing services. Research their recent projects or initiatives, and be ready to chat about how your skills can help them achieve their goals. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, think about common scenarios you might face. Role-play with a friend or family member to get comfortable handling enquiries and providing housing advice.
✨Tip Number 3
Be proactive in your follow-ups. After applying through our website, don’t hesitate to reach out to the hiring team. A quick email expressing your enthusiasm can set you apart from other candidates and show that you're keen on the role.
✨Tip Number 4
Showcase your organisational skills during interviews. Bring examples of how you've managed appointments or coordinated tasks in previous roles. This will demonstrate your ability to handle the workload effectively and keep everything running smoothly.
We think you need these skills to ace Tenancy Services Coordinator in Kirkby in Ashfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Tenancy Services Coordinator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s essential to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills: As a Tenancy Services Coordinator, you'll need to juggle multiple tasks. In your application, give us examples of how you've successfully managed your workload in the past. We love to see candidates who can prioritise effectively and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Stuff
Make sure you brush up on social housing issues and how they affect customers. Understanding the challenges faced by tenants will show that you're not just ticking boxes but genuinely care about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of call handling and customer interaction, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult calls or providing excellent customer service.
✨Get Organised
Demonstrate your ability to organise and prioritise tasks. Think of examples from your past experience where you successfully managed multiple responsibilities, like coordinating appointments or handling enquiries efficiently.
✨Attention to Detail is Key
This role requires a methodical approach, so be ready to discuss how you ensure accuracy in your work. Bring examples of how you've maintained records or processed requests with high attention to detail in previous jobs.
