Housing Liaison Officer

5 Months Contract with a Local Authority

36 hrs / week

23.58 / hr

Bi-weekly pay (every 2 weeks)

Summary

This role involves delivering a high-quality consistent and flexible service to tenants ensuring value for money and comprehensive support. The position requires managing tenancy-related duties, being a visible presence on estates and maintaining high resident satisfaction. Responsibilities include responding to emergencies, managing anti-social behaviour and supporting tenancy sustainment. The role is crucial in ensuring tenants are well cared for, neighbourhoods remain clean and safe, and resident satisfaction is prioritised.

Responsibilities

• Participate in emergency response coordination and provide resident support.
• Manage low-level anti-social behaviour incidents and liaise with relevant authorities.
• Support the management and re-letting of void properties ensuring new tenants understand their responsibilities.
• Provide general housing advice and support new tenants in settling into their homes.
• Ensure robust tenancy sustainment and collaborate with partners for successful outcomes.
• Conduct tenancy checks and serve necessary notices.
• Undertake tenant visits to address specific issues and coordinate with agencies for resolution.
• Regularly visit vulnerable residents and coordinate with agencies to address their needs.
• Respond to correspondence, complaints and inquiries from various audiences.
• Maintain proper file systems and ensure documents are accessible.
• Understand tenancy law and the rights and responsibilities of social housing landlords.
• Attend resident association meetings and develop partnerships with relevant bodies.
• Engage effectively with members, residents and external partners to maximize benefits.
• Represent the service positively and deliver customer-focused services.
• Meet performance targets and use performance information for learning.
• Ensure compliance with Health and Safety, Data Protection and other statutory requirements.
• Promote and implement the Councils Equal Opportunities policies.
• Utilize IT effectively.
• Undertake temporary responsibilities aligned with the roles purpose and grade.

Requirements

• High standard of literacy and numeracy (Essential)
• Housing qualification and evidence of continued professional development (Desirable)
• Commitment to personal learning and development (Essential)
• Experience working with the general public preferably in service delivery (Essential)
• Experience in a diverse community (Essential)
• Effective communication with diverse backgrounds (Essential)
• Awareness of safeguarding issues (Desirable)
• Experience in a housing organization or similar environment (Desirable)
• Knowledge of social housing and housing management (Essential)
• Ability to organize and prioritise workload effectively (Essential)
• Proficient in using IT systems including MS Office (Essential)
• Teamwork and project completion skills (Essential)
• Initiative and ability to work under pressure (Essential)
• Strong organizational skills (Essential)
• Ability to write clear and concise reports (Essential)
• Data collection and presentation skills (Essential)
• Customer care and service delivery commitment (Essential)
• Numerical calculation and data presentation skills (Essential)
• Accountability and positive attitude towards responsibilities (Essential)
• Ability to work independently and make decisions (Essential)
• Flexibility to achieve team objectives (Essential)
• Identification of development needs and service improvement (Essential)
• Contribution to team performance and meeting targets (Essential)
• Adherence to organizational communication standards (Essential)
• Adaptability to change and new technology (Essential)
• Commitment to equalities in employment and service provision (Essential)

Required Skills:

• Strong technical and administrative skills.
• Experience in managing procurement, voids and repairs.
• Proficiency in data analysis and performance reporting.
• Excellent customer service and communication skills.
• Ability to work within corporate policies and legislative frameworks.
• Competence in financial support services and data entry.
• Organizational skills to manage workload and prioritize tasks.
• Knowledge of IT systems and ability to maintain accurate records.
• Ability to work collaboratively in a team environment.

Employment Type: Full Time

Experience: years

Vacancy: 1