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- Tasks: Help manage housing benefit overpayments and assist customers with payment plans.
- Company: Join CRA Group Recruitment, a trusted name in recruitment and payroll solutions.
- Benefits: Flexible hours, supportive team environment, and valuable experience in local authority work.
- Why this job: Make a real impact by helping people manage their finances while gaining essential skills.
- Qualifications: Experience in overpayments or similar roles, plus knowledge of relevant legislation and software.
- Other info: This is a 1-month contract, perfect for students seeking part-time work.
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Client:
CRA GROUP RECRUITMENT AND PAYROLL LTD
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e9e6a6b0c5f1
Job Views:
2
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
1 months contract with local authority
We are seeking a skilled Overpayments Officer with a strong grasp of Housing Benefit Overpayment legislation and proficiency in utilizing One Revs and Bens software (Academy) for 20-25 hours a week. The primary responsibilities will include:
- Responding to customer inquiries via telephone, email, and letter.
- Monitoring existing HB overpayments and contacting customers to establish/amend payment plans and chase missed instalments.
- Utilizing DWP systems (Searchlight) to trace customers and optimize overpayment recovery.
- Reviewing existing overpayments and providing recommendations for write-offs.
- Handling applications for Breathing Space.
- Managing IVA\’s and DRO\’s.
- PDP referrals.
Requirements
- Proven experience as an Overpayments Officer or similar role.
- In-depth knowledge of Housing Benefit Overpayment legislation.
- Proficiency in using One Revs and Bens software (Academy).
- Strong communication and customer service skills.
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Housing Benefits Overpayments Officer employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Benefits Overpayments Officer
✨Tip Number 1
Familiarise yourself with the latest Housing Benefit Overpayment legislation. This will not only help you in interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Practice using One Revs and Bens software (Academy) if you have access to it. Being able to showcase your proficiency during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare for potential questions about customer service scenarios. Think of examples where you've successfully resolved issues or improved customer satisfaction, as this role heavily relies on strong communication skills.
✨Tip Number 4
Network with professionals in the housing benefits sector. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Housing Benefits Overpayments Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Benefits Overpayments Officer. Familiarise yourself with Housing Benefit Overpayment legislation and the specific software mentioned in the job description.
Tailor Your CV: Highlight your relevant experience as an Overpayments Officer or in similar roles. Emphasise your knowledge of Housing Benefit Overpayment legislation and your proficiency with One Revs and Bens software (Academy).
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully managed overpayments or resolved customer inquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Legislation
Make sure you brush up on Housing Benefit Overpayment legislation before the interview. Being able to discuss specific laws and how they apply to your role will show that you are knowledgeable and prepared.
✨Familiarise Yourself with Software
Since proficiency in One Revs and Bens software (Academy) is crucial, take some time to familiarise yourself with its features. If possible, practice using it or review any available tutorials to demonstrate your competence during the interview.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling customer inquiries and managing payment plans. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction, as this will highlight your strong communication skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you would approach monitoring existing HB overpayments and making recommendations for write-offs. Prepare a few scenarios where you effectively solved similar problems in previous roles to illustrate your analytical abilities.
