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- Tasks: Provide top-notch reception and administrative support while helping customers with housing needs.
- Company: Join a local authority dedicated to improving community housing services.
- Benefits: Enjoy a structured 37-hour work week in a supportive office environment.
- Why this job: Gain valuable experience in administration while making a positive impact on people's lives.
- Qualifications: Must have NVQ II in administration or equivalent experience, plus office skills.
- Other info: This is a 2-month contract with potential for future opportunities.
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2 months contract with a local authority
Job Purpose
- Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.
Key Duties/Accountabilities
- Action termination of tenancies including dealing with keys from outgoing tenants
- Register, update, assess, and maintain Housing Register Applications
- Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
- Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
- Assist with reception cover
- Input garage applications
- Deal with telephone and face-to-face inquiries
Essential Experience Required
- Experience of working in an office/administration environment is essential
- General administration tasks – typing, answering telephone as the first point of contact is essential
- Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential
- An NVQ II in administration or equivalent or have equivalent relevant experience is essential
Additional Information
- Working hours: 37 hours per week
- It\’s an office-based role
- The closing date for this position is 27th June 2025
Requirements
Requirements
- Experience in office/administration environment
- NVQ II in administration or equivalent
- Knowledge of business processes and I.T. systems
Job Description
2 months contract with a local authority Job Purpose
- Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.
Key Duties/Accountabilities
- Action termination of tenancies including dealing with keys from outgoing tenants
- Register, update, assess, and maintain Housing Register Applications
- Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
- Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
- Assist with reception cover
- Input garage applications
- Deal with telephone and face-to-face inquiries
Essential Experience Required
- Experience of working in an office/administration environment is essential
- General administration tasks – typing, answering telephone as the first point of contact is essential
- Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential
Essential Qualification Required
- An NVQ II in administration or equivalent or have equivalent relevant experience is essential
Additional Information
- Working hours: 37 hours per week
- It\’s an office-based role
- The closing date for this position is 27th June 2025
Requirements
Requirements
- Experience in office/administration environment
- NVQ II in administration or equivalent
- Knowledge of business processes and I.T. systems
Requirements
To provide an efficient and effective high quality reception/clerical/administrative service whilst delivering high levels of customer services. #J-18808-Ljbffr
Housing Assistant employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with the local authority's housing policies and procedures. Understanding how they operate will help you answer questions confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills, as this role requires high levels of interaction with the public. Consider role-playing scenarios where you handle inquiries or complaints to showcase your ability to remain calm and helpful under pressure.
✨Tip Number 3
Brush up on your IT skills, particularly with software commonly used in administrative roles. Being proficient in these systems will not only make you more efficient but also show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the local authority. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office and administration environments. Emphasise any roles where you provided customer service or handled clerical tasks, as these are key for the Housing Assistant position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with reception duties, handling inquiries, and any knowledge of housing processes. Show enthusiasm for the role and how you can contribute to the local authority.
Highlight Relevant Qualifications: If you have an NVQ II in administration or equivalent qualifications, make sure to mention these prominently in your application. If you lack formal qualifications, focus on equivalent relevant experience that demonstrates your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for administrative roles.
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Showcase Your Administrative Skills
Make sure to highlight your experience in an office or administration environment. Be prepared to discuss specific tasks you've handled, such as typing, answering phones, and managing inquiries, as these are crucial for the Housing Assistant role.
✨Demonstrate Customer Service Excellence
Since this role involves high levels of customer service, think of examples where you've successfully assisted customers or clients. Share how you established their needs and provided effective solutions, as this will show your capability in handling housing inquiries.
✨Familiarise Yourself with Relevant IT Systems
Knowledge of business processes and IT systems is essential for this position. Research common software used in housing administration and be ready to discuss your proficiency with similar tools during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare to explain how you would handle situations like dealing with tenancy terminations or responding to change of circumstances requests, as these are key duties of the role.
