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For Companies At a Glance
- Tasks: Deliver top-notch service to stakeholders and analyse service charge data for improvements.
- Company: Join a local authority committed to enhancing community services.
- Benefits: Gain valuable experience in a supportive environment with potential for future opportunities.
- Why this job: Make a real difference in service delivery while developing your analytical skills.
- Qualifications: Strong numerical skills and experience with data analysis are essential.
- Other info: Collaborative team atmosphere with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
3 - 4 Month Contract With A Local Authority. Reporting to the Central Service Charge Manager, the Central Service Charge Analyst is responsible for delivering a high-quality service to service charge payers and internal stakeholders. The role will work collaboratively with colleagues across Southern Housing to support the transformation and continuous improvement of the organisation's service charge delivery model.
Key Responsibilities
- Provide a responsive and professional internal customer service for all central aspects of service charge delivery in line with service expectations and KPIs.
- Support colleagues across the business with service charge queries, data requests and guidance.
- Compile, analyse and present service charge-related information to support the wider Service Charge team.
- Create and maintain Key Performance Indicators (KPIs) and other performance metrics to monitor and measure team effectiveness.
- Support the calculation and allocation of service chargeable expenditure.
- Prepare, validate and load data through various systems to enable accurate calculation of charges.
- Maximise income recovery by ensuring charges are correctly coded and allocated.
- Identify opportunities to increase efficiency and improve data collection by automating and optimising data workflows.
- Monitor and audit data quality to support validation, cleansing and improved accuracy.
- Support the development and embedding of new systems, processes and procedures aligned to the transformation of service charge delivery.
- Review and maintain procedures and process maps to ensure consistency and accuracy in service charge setting.
- Support the wider team with data collection and analysis of service chargeable income and expenditure as part of the annual budget and setting cycle.
- Assist with year-end certification activities including liaising with external auditors and providing evidence for service chargeable expenditure.
Requirements
- Excellent financial and numerical skills.
- Strong analytical capability with experience working with large and complex datasets.
- Good understanding of residential and commercial service charge management.
- Highly organised with the ability to manage and deliver multiple tasks to deadline.
- Advanced Excel skills including formulas, pivot tables, data cleaning and data visualisation.
- Meticulous attention to detail and accuracy.
- Strong communication skills with the ability to explain complex data to non-technical audiences.
- Strong problem-solving and critical-thinking skills.
- Experience within housing or property management (desirable but not essential).
- Familiarity with service charge legislation or regulatory frameworks.
Key Skills
- Facility
- Standard operating procedure
- General Maintenance
- HVAC
- Trouble Shooting
- Electrical Systems
- Plant Equipment
- Building Maintenance
- Preventive Maintenance
- Control Room
- Maintenance Tasks
- Life Safety Systems
- Service Calls
- Statistical process control
- Air Compressors
Employment Type: Full Time
Experience: years
Vacancy: 1
Central Service Charge Analyst in England employer: CRA GROUP RECRUITMENT AND PAYROLL LTD
Contact Detail:
CRA GROUP RECRUITMENT AND PAYROLL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Service Charge Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property management sectors. A friendly chat can lead to insider info about job openings or even a referral. Don't be shy; we all love a good natter!
✨Tip Number 2
Prepare for interviews by practising common questions related to service charge management. We recommend role-playing with a mate or using online resources to get comfortable. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've tackled complex datasets in previous roles. We want to see your problem-solving prowess in action, so be ready to discuss your thought process and outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, don’t wait around – hit that apply button and let’s get you on board!
We think you need these skills to ace Central Service Charge Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your financial and analytical skills, especially if you've worked with large datasets before. We want to see how your experience aligns with the role of a Central Service Charge Analyst, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service charge management and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Excel Skills: Since advanced Excel skills are a must for this role, consider mentioning specific projects where you've used formulas, pivot tables, or data visualisation. If you’ve automated workflows or improved data collection processes, definitely include that – we’re all about efficiency!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at CRA GROUP RECRUITMENT AND PAYROLL LTD
✨Know Your Numbers
As a Central Service Charge Analyst, you'll be dealing with financial data all the time. Brush up on your financial and numerical skills before the interview. Be ready to discuss how you've handled large datasets in the past and any specific tools or methods you used to analyse them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical capabilities. Think of situations where you had to solve complex problems or improve processes. Being able to explain your thought process clearly will impress the interviewers, especially when discussing service charge management.
✨Excel is Your Best Friend
Since advanced Excel skills are crucial for this role, make sure you can demonstrate your proficiency. Bring up any experience you have with formulas, pivot tables, and data visualisation. If possible, prepare to discuss a project where you used these skills to achieve a positive outcome.
✨Communicate Clearly
You'll need to explain complex data to non-technical audiences, so practice simplifying your explanations. Think about how you would present service charge-related information to someone unfamiliar with the topic. Clear communication can set you apart from other candidates.
