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- Tasks: Manage tenancies and estates, ensuring effective management and tenant support.
- Company: Join a forward-thinking Council dedicated to community engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Dynamic role with a focus on teamwork and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
To manage a patch of tenancies and estates (housing dwellings, garages, shops) for the Council, ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits, tenancy changes, abandoned properties, estate walks, tenant advice, enforcement using tenancy agreement and legal powers.
Conduct new tenant visits, introductory inspections and sign-ups. Process mutual exchanges, successions, tenancy change requests, abandoned properties. Organise and attend estate walks, maintain visible presence on estates. Provide advice to tenants regarding rights, responsibilities and tenancy conditions. Identify and investigate tenancy breaches and estate issues (untidy gardens, abandoned vehicles/properties, etc). Use tenancy agreement and legal powers to take enforcement action where appropriate.
Work collaboratively with other colleagues, agencies and departments (repairs, compliance, neighbourhood services) to improve estate environment and tenancy sustainment. Maintain accurate records, casework files, and manage a caseload effectively within performance targets. Promote tenant and community engagement, support resident involvement in estate management. Comply with all relevant policies, legislation (Housing Act(s), tenancy law) and Council's procedures. Undertake any other duties commensurate with the grade.
Requirements:
- Good working knowledge of housing tenancy and estate management practices (tenancy law, enforcement powers, mutual exchanges, successions).
- Experience of carrying out inspections, visits and estate/tenancy casework.
- Experience of working with tenants/residents and partner agencies.
- Awareness of estate management issues: garages, shops, voids, abandoned properties, environmental issues on estates.
- Excellent interpersonal skills, ability to communicate with a wide range of people (tenants, colleagues, agencies).
- Ability to plan, prioritise and manage a varied workload in a fast-paced environment.
- Able to investigate issues, make decisions, and carry out or recommend enforcement action.
- Competent in Microsoft Office (Word, Excel, Outlook), housing or tenancy management IT systems.
- Strong organisational, record-keeping and report writing skills.
- Ability to work independently and as part of a team, with flexibility and pro-activity.
- Ideally a qualification in Housing (e.g., CIH Level 3/4) or equivalent experience.
- Commitment to the Council's values (customer focus, working together, pride in Charnwood) and to equality, diversity and safeguarding.
- Full UK Driving License with access to vehicle.
- Basic DBS is Required.
Tenancy and Estate Management Officer in Loughborough employer: CRA Group Limited
Contact Detail:
CRA Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy and Estate Management Officer in Loughborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to tenancy and estate management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and serious about the role. Ask about their approach to tenant engagement or how they handle estate issues – it’ll make a great impression.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Tenancy and Estate Management Officer in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in tenancy and estate management. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s conducting inspections or managing caseloads, we want to see how you’ve made an impact!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at CRA Group Limited
✨Know Your Tenancy Law
Brush up on your knowledge of housing tenancy laws and enforcement powers. Being able to discuss these confidently will show that you understand the legal framework you'll be working within, which is crucial for a role like this.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've effectively communicated with tenants or collaborated with agencies in the past. This role requires excellent interpersonal skills, so demonstrating your ability to connect with a diverse range of people will set you apart.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your workload and keep accurate records. Share specific strategies you've used to stay organised, especially in fast-paced environments, as this is key for managing a varied caseload.
✨Engage with Community Involvement
Think about ways you've promoted tenant engagement or supported community involvement in previous roles. Highlighting your commitment to fostering a positive community atmosphere will resonate well with the Council's values.
