Estate Services Quality Assurance Officer

Overview

As a member of the council, the Estate Services Inspector will contribute proactively to the collective leadership for the council, working collaboratively with Members, services across the council, partners, and stakeholders to deliver the council\’s objectives and priorities. At the direction of the Estate Services Area Manager, the inspector will be responsible for inspecting and monitoring estate services within the management area, ensuring the highest standards of safety, security, cleanliness, and overall appearance are met. Additionally, maintaining accurate records of all inspections and taking remedial actions to complete work to Service Level Agreement will be crucial. Assist in the testing and training of new cleaning equipment.

Responsibilities

• Inspect and monitor estate services within the management area to ensure high standards of safety, security, cleanliness, and appearance.
• Maintain accurate records of all inspections and take remedial actions to complete work to Service Level Agreement.
• Assist in testing and training of new cleaning equipment.
• Inspect and raise communal repairs; conduct post inspections.
• Assist in the management of communal keys.
• Provide information for managers to answer correspondence from residents and their representatives, councillors, MPs, etc., on matters related to estate services, within target timescales.
• Liaise with housing staff and contractors who provide other estate services to ensure efficient provision of services.
• Undertake inspections and audits of garages, storage sheds, and communal facilities as requested.

Qualifications and Experience

• Experience of providing advice and practical assistance to the public, preferably in the social housing field.
• Experience of working in and delivering services to a multi-cultural community.
• Experience of maintaining positive relationships with a range of stakeholders.
• Working knowledge of relevant legislation, particularly Health and Safety (including fire safety) and issues relating to caretaking and estate services.