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- Tasks: Help clients with personal injury claims via phone and email, providing basic legal guidance.
- Company: Join a dynamic legal team in Sheffield focused on client support and personal injury cases.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by helping clients navigate their legal journeys in a collaborative setting.
- Qualifications: No prior experience needed; just bring your communication skills and eagerness to learn.
- Other info: Flexible working hours and a chance to develop valuable legal knowledge.
The predicted salary is between 17778 - 26667 £ per year.
This role involves communicating primarily by telephone with clients to take instructions relating to legal claims and provide basic legal guidance.
You'll be based in our Sheffield office, working under the supervision of a Team Leader for day-to-day activities and ultimately reporting to a Director.
Key Responsibilities- Deliver initial advice on personal injury claims and take client instructions.
- Conduct relevant searches depending on the nature of the claim.
- Draft and prepare the claims notification form for submission to the defendant.
- Liaise with medical agencies to arrange client appointments.
- Provide general legal guidance appropriate to your level of experience.
- Communicate with clients via telephone, email, and written correspondence.
- Make initial contact with third parties to support investigations.
- Accurately input and manage data within the case management system.
- Maintain up-to-date records and ensure accurate case tracking.
- Provide excellent client service in line with service level agreements and audit requirements.
- Handle all inbound and outbound calls professionally and efficiently.
- Meet tight deadlines and manage competing priorities.
- Perform a range of administrative tasks to support team operations.
- Contribute to the smooth running of the department through flexibility and teamwork.
- Comply with all relevant SRA and Data Protection legislation.
- Carry out any other duties as reasonably required.
If this Personal Injury Legal Helpline Advisor vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Lauren Hopkinson who is managing this vacancy, call for a confidential discussion.
Personal Injury Legal Helpline Advisor employer: CRA Consulting
Contact Detail:
CRA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Legal Helpline Advisor
✨Tip Number 1
Familiarise yourself with personal injury law and common claims. This knowledge will help you engage confidently with clients and demonstrate your understanding during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Research StudySmarter and our values. Understanding our company culture and how we operate will allow you to tailor your responses in interviews and show that you're a great fit for our team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if it's the right fit for you, while also demonstrating your proactive approach.
We think you need these skills to ace Personal Injury Legal Helpline Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Injury Legal Helpline Advisor. Familiarise yourself with the key tasks such as providing legal guidance and managing client communications.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles involving client communication, legal advice, or administrative tasks to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are interested in this role and how your skills match the requirements. Mention your ability to handle tight deadlines and provide excellent client service, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CRA Consulting
✨Know Your Legal Basics
Brush up on the fundamentals of personal injury law. Understanding key concepts will help you provide informed responses during the interview and demonstrate your knowledge of the role.
✨Practice Your Communication Skills
Since the role involves a lot of client interaction, practice clear and concise communication. You might want to simulate phone calls or role-play scenarios to build your confidence.
✨Familiarise Yourself with Case Management Systems
Get to know how case management systems work, as you'll be expected to manage data accurately. Mention any relevant experience you have with similar systems during the interview.
✨Prepare Questions for Your Interviewer
Show your interest in the role by preparing thoughtful questions about the team dynamics, company culture, and expectations. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
