At a Glance
- Tasks: Manage a diverse caseload of Road Traffic Accident claims and provide top-notch customer service.
- Company: Join a leading insurance organisation with a supportive and collaborative culture.
- Benefits: Enjoy annual bonuses, generous leave, and flexible benefits for a balanced lifestyle.
- Other info: Hybrid working model for flexibility and excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your professional skills.
- Qualifications: Experience in handling Fast Track RTA claims and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
CRA are recruiting for an experienced RTA Claims Handler to join a specialist Motability team within a leading insurance organisation. This is an opportunity to work within a supportive environment where customer outcomes, technical expertise, and professional development are highly valued.
Reporting into a Team Leader, you will manage a varied caseload of Road Traffic Accident claims, including OIC, MOJ, Fast Track, complex claims, and Part 8 litigated matters. You will use your existing claims experience to progress post-whiplash reform cases where liability and quantum are disputed, ensuring customers receive a high-quality service and appropriate legal guidance throughout the claims journey.
Key responsibilities:- Manage a mixed caseload of RTA claims from initial notification through to resolution
- Handle OIC, MOJ, MIB, Fast Track, complex and litigated Part 8 claims
- Progress post-whiplash reform claims involving disputed liability and quantum
- Manage a caseload of up to 200 claims
- Assess and value claims up to £20,000
- Provide clear, accurate legal advice while maintaining excellent customer service standards
- Work within regulatory, legal, and business guidelines
This role operates on a hybrid basis, combining office and home working to provide flexibility while maintaining team collaboration.
What we’re looking for:- Previous experience handling Fast Track RTA personal injury claims within an insurer or law firm environment
- Knowledge of OIC and MOJ Pre-Action Protocols, alongside Civil Procedure Rules for personal injury claims
- Understanding of tariff and non-tariff valuations, including the Judicial College Guidelines for assessing general damages
- Strong communication skills with the ability to build effective relationships with customers and stakeholders
- Experience working towards performance targets and quality measures
- Ability to manage a busy workload while maintaining accuracy and attention to detail
- Annual bonus opportunity
- Insurance and lifestyle discounts
- Generous annual leave entitlement
- Flexible benefits options, including health and dental cover
- Employee share schemes
This organisation is committed to supporting colleagues both professionally and personally, offering flexibility, career development opportunities, and a benefits package designed to support a healthy work-life balance.
EL/PL Claims Handler in Leeds employer: CRA Consulting
CRA is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and supportive environment. With a strong focus on customer outcomes and technical expertise, employees benefit from flexible hybrid working arrangements, generous annual leave, and a comprehensive benefits package that includes insurance discounts and career development opportunities. Joining our Motability team means being part of a collaborative culture where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land EL/PL Claims Handler in Leeds
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like CRA Consulting). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like CRA Consulting. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace EL/PL Claims Handler in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at CRA Consulting.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at CRA Consulting. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at CRA Consulting
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at CRA Consulting to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at CRA Consulting, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding CRA Consulting's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
