At a Glance
- Tasks: Coordinate customer service processes and manage orders using SAP.
- Company: Join a dynamic team at a leading manufacturing company in Peterborough.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Perfect for organised team players who thrive under pressure.
- Why this job: Be the vital link between customers and our operations, making a real impact.
- Qualifications: Business Administration degree and 3-5 years of relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland.
The incumbent will:
- Manage short term Customer Demand process through:
- Collect Forecasts
- Setup Orders in SAP (ATM, Call Offs)
- Organise Delivery plan.
- Ensure Commercial agreements adherence through Service Level / Contracts terms compliance.
- Communicate internally in respect of changes to orders / deadlines etc.
Your mission in Crown:
In more details, you will:
- Receive orders from Customers / obtain ATMs, enter orders in the system, maintain pricing module in SAP
- Liaise with customers to validate short term demand plan
- Negotiate with Customers regarding lead-times, delivery schedules etc. to help maximise plant productivity.
- Provide product status information (on order, in process, in stock in transit) to the customers; monitor the logistics path from stock situation up to the delivery to customers’ filling line/s.
- Maintain the Sales Orders in the system.
- Ensure that the financial handling of deliveries is within the specified credit limits
- Liaise with Finance on invoicing matters. Ensure that standing data is maintained by customer / location
- Liaise with Logistics department on material supply and delivery of products
- Arrange pro-active visits to the customer to maintain good relations and improve our understanding of Customer requirements
- Implement and maintain administrative controls to support to achieve the tasks required by the job.
- Manage the Commercial interface at Plant level.
- Resolve all sales invoice queries
- Monitor slow and non-moving f/g stocks to liaise with Customers and Finance Dept. to dispose/exhaust them appropriately.
About you:
You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MSOffice (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings.
Customer Service Coordinator UK in Peterborough employer: CR_80 CROWN Packaging Distribution UK Limited
Crown is an exceptional employer located in Peterborough, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from a supportive culture that prioritises professional growth, with opportunities for skill development and career advancement. The company values its team members, providing a flexible approach to work and ensuring a strong focus on customer satisfaction, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
CR_80 CROWN Packaging Distribution UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator UK in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and supply chain management. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company! Knowing their values, products, and recent news can give you an edge during interviews. It shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator UK in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in managing customer demands, using SAP, and any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully liaised with customers or managed orders in the past.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects your verbal and written skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at CR_80 CROWN Packaging Distribution UK Limited
✨Know Your SAP
Since the role involves setting up orders in SAP, make sure you brush up on your SAP skills. Familiarise yourself with how to enter orders and maintain pricing modules. If possible, practice using a demo version or review online tutorials to feel confident discussing your experience.
✨Master the Demand Process
Understand the short-term customer demand process thoroughly. Be prepared to discuss how you would collect forecasts and organise delivery plans. Think of examples from your past experience where you successfully managed similar processes and be ready to share them.
✨Communicate Effectively
As an effective communicator, you’ll need to liaise with customers and internal teams. Prepare for the interview by thinking about how you’ve handled communication challenges in the past. Have specific examples ready that showcase your interpersonal skills and ability to negotiate lead-times or delivery schedules.
✨Show Your Customer Orientation
This role is all about maintaining good customer relations. Be ready to discuss how you’ve proactively visited customers or improved understanding of their requirements in previous roles. Highlight your customer-oriented mindset and how it has positively impacted your work.
