Pre Press Technician in Leicester

About this opportunity

The role of the Pre Press Technician is to facilitate the efficient handling of customers’ designs from artwork origination through to in‑time and successful production of cans, ensuring Studio lead‑times are adhered to, whilst ensuring customer expectations are achieved versus beverage printing technology specificities and production plant requirements. The Studio supports all our EMEA plants (internal customer) as well as our external customers who are major international FMCG brands.

Responsibilities

• Customer Portfolio Management
• Responsibility and ownership of each account: Manage customers’ relationships (email, telephone and face‑meeting).
• Be the single point of contact for specific customer accounts.
• Manage jobs’ progress to ensure lead‑times are met.
• Technical assessment of incoming artwork files.
• Liaise with the commercial team to ensure costs for each design are managed efficiently and within agreed budget.
• Liaise with the plants to ensure plant production schedules and customer deadlines are met.
• Facilitate efficient hand‑over in times of absence.
• Manage designs using the Studio Management Information System (Alto): Keep all technical information accurate and up‑to‑date (e.g., artwork, inks, approvals, etc.).
• Keep internal customers’ records accurate and up‑to‑date (e.g., contact details, etc.).
• Technical Customer Support
• Provide customers with technical support and advice from artwork origination through to successful production of cans considering beverage can printing technology and individual plant specifications.
• Welcome and manage customers during site visits, for proofing, meetings, training, etc.
• Attend meetings off‑site when required.
• Continuous Improvement Towards Excellence
• Carry out monthly safety observations and workplace inspections.
• Champion for safety and good 5S housekeeping.
• Write, communicate and follow Studio SOPs and procedures.
• Provide assistance to the Quality and EHS Leader in resolving plant issues/customer complaints.

Qualifications and Experience

• Experience of customer relationship management.
• Creating sustainable relationships and trust with multiple customer accounts through open and interactive communication.
• Ability to influence peers and customers to strive for 'best practice, right first time every time'.
• Skilled in communicating at all levels.
• Ability to work in a close team where supportiveness and communication are important factors.
• Effective planning and leadership abilities where collaboration, problem solving, planning and decision‑making are important.
• Able to work under pressure with challenging customers and deadlines.
• Excellent IT skills including Microsoft Office apps and Adobe packages.
• Experience in the print industry preferred (technical qualifications in print would be advantageous).
• Understanding of reprographics would be an advantage.
• FMCG experience would be an advantage.
• Fluent in English; another language would be an advantage.
• With a safety and continuous improvement mindset, always striving for excellence in everything we do.
• Able to travel occasionally in the UK and EMENA.