WorkWell Coach

A WorkWell Coach is responsible for providing personalised support and guidance to individuals with disabilities or health barriers, helping them to enter, return to, or stay in employment.

The role involves assessing individual needs through a ‘What Matters to You’ conversation, developing personalised Back to Work or Thrive at Work action plans, providing support as they move toward their goals, and liaising with employers and stakeholders to facilitate successful employment outcomes. WorkWell Coaches may attend multi agency meetings with or on behalf of individuals.

Specific Duties and Responsibilities:

Assessment and Engagement

• Conduct a comprehensive person-centred assessment to understand the individual’s health conditions, skills, experiences, and employment goals, using a ‘What Matters to You’ conversation.
• Develop personalised Back to Work or Thrive at Work plan to address specific barriers and outline clear steps toward gaining or maintaining employment.

Personalised Coaching and Support

• Provide one to one coaching (face to face/phone/virtual) to help individuals build confidence, enhance their skills and prepare for employment.
• Offer ongoing support and motivation, adapting strategies as necessary to meet the individuals’ evolving needs.

Onward Referral

• Identify and connect individuals to suitable employment support organisations to support with training, skills development, and job opportunities that align with the individuals’ abilities and aspirations.
• Liaise with employers and employment support organisations to facilitate reasonable adjustments, ensuring that workplace support is in place.
• Refer to and support engagement with VCSE organisations providing individuals with opportunities to develop skills and confidence.

Employer Liaison

• Build and maintain relationships with local employers, advocating for the hiring of individuals with disabilities or health barriers.
• Provide employers with guidance on creating inclusive workplaces and making reasonable adjustments.

Multi-Disciplinary Working

• Work closely with health and care providers and other support services to coordinate comprehensive support for individuals, attending and contributing to multi-disciplinary meetings.

Monitoring and Evaluation

• Track individuals progress toward goals, maintaining accurate and up to date records on Joy.
• Evaluate the effectiveness of personalised plans and interventions, making adjustments to improve outcomes.

Compliance and Best Practice

• Stay informed about relevant legislation, policies, and best practice related to disability employment and the workplace.
• Ensure all activities comply with legal and organizational standards.

Attending team debriefs, meetings and training.

Person Specification:

Essential Criteria

Empathy and Understanding: Ability to connect with people with empathy and understanding in relation to their unique challenges and needs.

Communication: Strong verbal and written communications skills, with the ability to clearly articulate ideas and instructions.

Problem Solving: Proactive approach to identifying solutions and overcoming barriers to employment.

Organisational Skills: Excellent organisational and time management skills, with ability to manage a caseload effectively.

Adaptability: Flexibility to adapt strategies and approaches based on individual needs and circumstances.

Collaboration: Ability to work collaboratively with a diverse range or stakeholders, including individuals, employers and healthcare providers.

Qualification: Mathematics and English (Minimum GCSE level 4 or equivalent)

Desirable Criteria

Experience of a personalised approach, coaching or motivational interviewing methodologies

Understanding of employment legislation and welfare/benefits

Understanding of risk management and protection of vulnerable adults

Access to own transport