At a Glance
- Tasks: Deliver top-notch customer service and manage transport planning for clients.
- Company: Leading 4PL company in the Midlands, known for excellence.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real impact in logistics.
- Qualifications: Graduate with French, strong IT skills, and a knack for building relationships.
The predicted salary is between 25000 - 32000 £ per year.
Working for a leading 4PL based in the midlands who are highly regarded in their field, you will be part of the service delivery team. Being based at our head office you will be working in the transport planning process and delivery of transport plans, on behalf of our client.
Key Responsibilities
- To provide excellent customer service to our client
- Build & develop relationship with client
- Satisfying Customers' operational needs
- All Service Delivery tasks associated with the role as defined including complete end to end transport provision
- Ensuring delivery of agreed Service Levels/ KPI’s
- First point of communication contact for our Client, Carriers and any other Stakeholders
- Ownership for client requests, with the understanding of adding value and managing the change process to drive results
- Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs
- Have complete ownership, understanding and detailed knowledge of the systems and SOP’s
- Driving cost reduction, process optimisation and continuous improvement
- Generate and communicate accurate operational reports as required
- Provide external operational support
- Data Analysis
Qualifications/ Skills/ Competencies
- Graduate with French
- Commercially aware, astute, self-motivated and performance driven
- Able to build strong and lasting relationships/ partnerships in service critical client facing sites
- Ability to instil feeling of ease, integrity and trust with the client
- Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
- Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
- Ability to motivate at all levels throughout internal and client tiers of business
- A logical and excellent understanding of IT systems and process
- Good presentation, communication and Interpersonal skills
- A flexible approach to work in a dynamic, pressurised environment
- Ability to communicate at all levels within the organisation
Customer Service / Planner - French Language - Graduate in Leicester employer: CPS
As a leading 4PL based in the Midlands, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to excellence in customer service is matched by our dedication to providing comprehensive training and support, ensuring that every team member can thrive in their role while contributing to meaningful client relationships. Join us at our head office, where you will be part of a collaborative environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Planner - French Language - Graduate in Leicester
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like CPS value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like CPS a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with CPS!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like CPS.
We think you need these skills to ace Customer Service / Planner - French Language - Graduate in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for CPS!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at CPS
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
