At a Glance
- Tasks: Monitor and optimise cloud services while delivering top-notch customer support.
- Company: Join Wavenet, a forward-thinking managed services provider in cybersecurity and connectivity.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and a focus on wellbeing.
- Other info: Collaborative office environment with excellent career growth and learning opportunities.
- Why this job: Be part of a team that shapes the future of technology and customer success.
- Qualifications: 3+ years in managed services with strong technical skills in cloud and networking.
The predicted salary is between 37800 - 46200 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too.
We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success.
We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant.
Job Description
- Reports to: CPS Manager
- Hours of work: 8am to 6pm (7.5hr day)
- Purpose of the role
The CPS Engineer is a technical SME and is responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Wavenet Specific Conditions (SCs) e. g., performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.
The role will ensure that customers cloud services are running optimally and securely, taking responsibility for 3rd/4th line incident and operational problem ownership across customer platforms ensuring delivery to the highest standards.
There is also an element of project delivery.
Either helping out the project delivery teams with customer focused projects or leading internal projects that drives Wavenet and technical platforms forward.
- What you will be doing
- Proactively monitor multiple IT estates
- Work closely with customers and become a trusted advisor
- Deliver continuous improvements for customers in hybrid, private cloud, public cloud & IT environments
- Become an extension of the customers IT team and deliver high levels of expertise
- Work across operations boundaries and onboard professional services solutions
- Deliver specialist skills to the service desk teams and be a trusted advisor and problem owner.
- Implement DR and backup strategies and solutions
- Support analysts on escalated Incidents – owning problems
- Provide technical input in meetings when required
- Taking part in the on-call rota where applicable
- Share skills and knowledge through training and mentoring of colleagues
- Ability to communicate and present technical concepts to customers and/or senior management using architectural techniques.
- Occasional travel to data centres where applicable
- Laise and co-operate with third party vendors to resolve issues and implement solutions
What does success look like in this role?
- Deliver Managed Services compliance commitments in line with budgets and contracts.
- Deliver to and improve against SLA/OLA targets where applicable.
- Have an excellent understanding of our products and services and what value Wavenet provides to our customers.
- Delivering excellent customer satisfaction, as evidenced through positive user feedback, survey results and strong working relationships with site stakeholders.
- Demonstrating strong adherence to all account processes, procedures and compliance requirements.
- Effectively prioritising and proactively managing high-priority or business-critical issues to minimise user impact and prevent escalations.
- Planning and organising daily activities efficiently to maximise productivity and ensure coverage across multiple environments.
- Resolving issues at the earliest opportunity, including appropriate use of remote support to improve efficiency while balancing the need for onsite presence.
- Proactively identifying and addressing security risks or vulnerabilities, ensuring all devices are patched, compliant and appropriately secured through SIEM and EDR.
- Contributing to continuous improvement by sharing knowledge, supporting team development and enhancing service quality across the team
- Building strong relationships with managers, colleagues and clients, positively influencing service delivery and supporting overall account objectives.
Qualifications
Skills & experience you will need to excel.
- Demonstrable experience (typically 3+ years) working in managed services.
- Strong technical knowledge of various hypervisors (VMWare , Hyper-V, Proxmox, HPE VME) being able to investigate, diagnose and resolve technical issues as fast as possible
- Excellent working knowledge of Microsoft technologies, including Windows server (all variants), Active directory, SQL, Networking fundamentals (TCP/IP, DNS etc)
- Strong experience with Microsoft Azure cloud platform and Azure local technologies
- Strong automation and CLI skills (Powershell, Ansible etc)Proven ability to work within SLA-driven environments, effectively prioritising workloads and managing competing demands.
- Experience of SAN technologies (3Par, Dell unity, HP MSA etc)
- Experience of networking and switching both physical and virtual appliance (Cisco ASAv, Fortigate, Juniper)
- Strong experience of DR technologies (Zerto)
- Strong knowledge of and excellent infrastructure documentation skills
- Ability to work both independently and collaboratively as part of a wider team, including acting as a focal point for onsite activities when required.
- Demonstrated problem-solving skills, with the ability to make sound, timely decisions under pressure.
- Strong organisational skills, with attention to detail and the ability to manage multiple tasks simultaneously.
- A proactive and “can-do” attitude, with the initiative to identify and resolve issues and contribute to service improvements.
- Experience in knowledge sharing, mentoring or supporting the development of other engineers.
- Understanding of ITIL-based processes and working within structured service environments.
- Full, clean driving licence and willingness to travel occasionally across multiple sites.
- Other qualifications
- SC clearance eligible is a requirement
- Customer service/experience accreditation or certification (desirable)
- Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one.
With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority.
Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet
Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS).
This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
#J-18808-Ljbffr
CPS Engineer employer: CPS
CPS is an excellent employer for a Unified Communications Architect, offering a flexible remote work environment that prioritises sustainable travel and work-life balance. With benefits like a 9-day fortnight, comprehensive health insurance, and generous holiday allowances, employees are supported in both their professional and personal lives. The company fosters a collaborative culture that encourages continuous learning and growth, making it an ideal place for those looking to advance their careers in cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land CPS Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CPS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CPS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CPS!
✨Direct Apply to CPS
Let's not forget to apply directly through the CPS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace CPS Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CPS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CPS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CPS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
