Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage travel insurance claims from start to finish, ensuring customer satisfaction.
- Company: Join a forward-thinking insurance company that values fresh ideas and exceptional service.
- Benefits: Enjoy hybrid working, 33 days holiday, gym discounts, and professional development opportunities.
- Why this job: Make a real impact in a collaborative environment while enhancing your career.
- Qualifications: Experience in travel insurance claims and strong communication skills are essential.
- Other info: Regular social events and a supportive team culture await you!
The predicted salary is between 24500 - 34300 £ per year.
Cardiff – Hybrid. Salary: From £24,500 (depending on experience).
We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.
This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.
What You’ll Do
Managing Claims Caseload
- Proactively handle an allocation of travel insurance claims from notification through to closure.
- Assess indemnity, liability, and settlement in line with policy terms.
- Negotiate fair outcomes while maintaining excellent service standards.
Fraud & Risk Awareness
- Identify potential fraud indicators and refer as appropriate.
- Spot recovery opportunities to support business efficiency.
Supporting Operational Excellence
- Work closely with the Claims Team Leader to support day-to-day operations.
- Ensure service levels, compliance requirements, and quality standards are consistently achieved.
- Contribute ideas to enhance processes and improve customer experience.
Customer Service & Communication
- Provide clear, empathetic communication to customers throughout the claims process.
- Build effective working relationships with colleagues, third parties, and suppliers.
What We’re Looking For
- Experience in a travel insurance claims environment.
- Strong communication and negotiation skills, with the ability to build positive relationships.
- Analytical mindset with the ability to interpret data and spot trends.
- Organised and self-motivated, able to work effectively as part of a team.
- Comfortable working to deadlines in a fast-paced environment.
What’s on Offer
- Salary from £24,500 (DOE) with annual reviews.
- 33 days holiday (including bank holidays), rising with service.
- Option to buy or sell up to 5 additional days of leave.
- Hybrid working (2–3 days in Cardiff office, remainder remote).
- Pension scheme.
- Discounted gym membership & cycle-to-work scheme.
- Employee Assistance Programme.
- Healthcare cash plan and dental cover (optional).
- Equipment provided for both home and office working.
- Professional training and development opportunities.
- Regular social events (optional).
A great chance to join a progressive organisation where your input is valued and your career growth is supported.
#J-18808-Ljbffr
Travel Claims Handler employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with common travel insurance claims processes and terminology. Understanding the ins and outs of how claims are assessed will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in travel claims. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and negotiation. Highlighting your ability to handle difficult situations will demonstrate your suitability for the role.
✨Tip Number 4
Research the company’s values and recent developments in the travel insurance sector. Showing that you’re informed about the organisation and its goals can set you apart from other candidates.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel insurance claims. Emphasise your communication and negotiation skills, as well as any analytical abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the travel claims process. Mention specific examples from your past experience that demonstrate your ability to handle claims effectively.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your organisational skills, ability to work under pressure, and experience in identifying fraud indicators.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Travel Claims Handler.
How to prepare for a job interview at CPS Group
✨Showcase Your Experience
Make sure to highlight your previous experience in travel insurance claims during the interview. Be prepared to discuss specific cases you've handled, focusing on how you managed the claims process and achieved positive outcomes for customers.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and empathetically. Use examples from your past roles where you successfully communicated with customers or colleagues to resolve issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of situations where you had to negotiate settlements or identify fraud indicators, and be ready to explain your thought process and actions.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding customer service and continuous improvement, as these are key aspects of the role.
