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For Companies At a Glance
- Tasks: Manage and assess travel insurance claims from start to finish.
- Company: Join a growing team in the travel insurance sector based in Birmingham.
- Benefits: Enjoy hybrid/remote work options and a competitive salary of £28,000 - £32,000.
- Why this job: Be part of a customer-focused environment with opportunities for growth and development.
- Qualifications: Previous experience in travel insurance or claims handling is essential.
- Other info: Contact Kas Morgan at CPS Group for more details.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Job Title: Senior Travel Claims HandlerLocation: Birmingham Hybrid/RemoteSalary: £28,000 – 32,0000About the RoleWe are seeking a proactive and detail-oriented Senior Travel Claims Handler to join our client's growing team. In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.Key ResponsibilitiesHandle a caseload of travel insurance claims in line with company policies and regulatory requirements.Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.Maintain accurate records and documentation for each case.Identify potential fraudulent claims and follow the appropriate procedures.About YouPrevious experience in travel insurance, claims handling, or a similar customer service role.Strong communication and interpersonal skills.Ability to work independently, with excellent attention to detail.Sound decision-making skills with a customer-first mindset.Good IT skills, including familiarity with claims management systems.If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.Contact: Kas Morgan – CPS GroupBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so.
All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Travel Claims Handler employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the travel insurance industry and current trends. Understanding common claims scenarios and regulations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the travel insurance sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common claims handling scenarios. This will showcase your problem-solving skills and customer-first mindset effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our ethos can make a significant difference in how you present yourself during the hiring process.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel insurance or claims handling. Use specific examples that demonstrate your skills in customer service and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel insurance sector. Mention your attention to detail and ability to handle claims efficiently, as these are key traits for the role.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully liaised with customers and third-party suppliers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a claims handler.
How to prepare for a job interview at CPS Group
✨Know Your Claims Process
Familiarise yourself with the travel claims process and the specific policies of the company. Be prepared to discuss how you would handle various scenarios, including assessing claims and identifying potential fraud.
✨Showcase Your Customer Service Skills
Emphasise your experience in customer service roles. Prepare examples that demonstrate your ability to communicate effectively, resolve issues, and maintain a customer-first mindset throughout the claims handling process.
✨Highlight Attention to Detail
As a Travel Claims Handler, attention to detail is crucial. Be ready to discuss how you ensure accuracy in documentation and decision-making, and provide examples of how this skill has benefited your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations related to claims handling, such as dealing with difficult customers or making decisions on complex claims.
