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- Tasks: Help customers resolve IT issues and upgrade devices to Windows 11.
- Company: Join a dynamic team in Swansea focused on delivering top-notch IT support.
- Benefits: Enjoy a flexible work environment with opportunities for skill development.
- Why this job: Gain hands-on experience in IT while making a real impact on users' tech experiences.
- Qualifications: Customer service skills and basic IT knowledge are essential; experience with Windows and Azure is a plus.
- Other info: This is a 6-month contract role, perfect for those looking to kickstart their IT career.
The predicted salary is between 30000 - 42000 £ per year.
My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract.
The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible to reach a resolution.
The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM.
The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well as ideally a basic understanding of computer networks, active directory, and group policies to help carry out the upgrade work.
They may also be required to assist with other IT project work.
* Service Desk Experience
* Broad IT Knowledge
* Windows 10 / 11
* MDT
* SCCM
* basic understanding of Networking / AD / Group policies
This role is based in Swansea for an initial 6 months, inside IR35, standard working hours.
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Service Desk Analyst employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the Microsoft Deployment Toolkit (MDT) and System Centre Configuration Manager (SCCM). Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, practice active listening and problem-solving techniques to demonstrate your ability to handle queries effectively.
✨Tip Number 3
Gain a basic understanding of networking concepts, Active Directory, and group policies. You can find free resources online that cover these topics, which will help you feel more confident discussing them in an interview.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have experience with Windows upgrades. Engaging with others can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and relevant IT experience. Emphasise your familiarity with Windows 10 and 11, as well as any experience with MDT and SCCM.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Service Desk Analyst position. Mention specific experiences that demonstrate your troubleshooting skills and ability to work in a team.
Showcase Relevant Skills: Clearly outline your knowledge of Microsoft Azure, networking basics, Active Directory, and group policies. Use examples from previous roles to illustrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CPS Group
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your patience and problem-solving skills.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of Windows 10 and 11, as well as tools like MDT and SCCM. Be ready to discuss your experience with these technologies and how you've used them in previous roles to assist users.
✨Understand Networking Basics
Since a basic understanding of networking, Active Directory, and group policies is important for this role, make sure you can explain these concepts clearly. Consider preparing a few scenarios where you've applied this knowledge in a practical setting.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you resolved them. This will demonstrate your troubleshooting skills and ability to think on your feet.
